Project Manager, Busi Projects Issuing & Acquiring

The Project Manager will lead and manage card operations projects related to both issuing (credit/debit cards to customers) and acquiring (merchant services and POS systems). Key responsibilities include ensuring end-to-end operational efficiency, compliance with regulatory and scheme rules (Visa, MasterCard, etc.), and alignment with the company's strategic goals.

This role involves acting as a bridge between business and operations, translating project requirements into actionable operational processes. The Project Manager will oversee card-related initiatives, including new product launches, system upgrades, and process improvements, while ensuring smooth day-to-day functioning of card issuing and acquiring operations, including settlements, chargebacks, and reconciliations.

Maintaining adherence to internal controls, regulatory requirements, and international card scheme standards is vital. The Project Manager will collaborate with IT, compliance, customer service, and external vendors to deliver seamless card services. Monitoring service levels and implementing improvements to enhance customer satisfaction are also key aspects of this role.

Additionally, the Project Manager will prepare performance dashboards, regulatory reports, and risk assessments to support decision-making, drive cost optimization and risk mitigation through process automation and operational excellence, and support digital transformation by integrating new technologies and payment innovations into card operations.