The Project Manager role at the company involves leading project delivery and managing customer relationships in the AI services sector. In this role, you will lead the end-to-end delivery of projects across all deal phases, shaping the company's growth by driving the conceptualization and development of cutting-edge, next-generation analytics solutions for our customers.
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Responsibilities
- Ensure customer requirements and needs are clearly understood, met, and delivered effectively and on time.
- Serve as the primary point of contact for all customer matters, building trusted advisor relationships with key accounts, stakeholders, and executive sponsors by understanding their business needs and technical challenges.
- Apply project management methodologies to establish milestones and timelines, setting clear expectations with customer teams before launching new initiatives.
- Take ownership of customer retention, sales, revenue generation, and project management activities.
- Maintain operational health of solution environments while optimizing performance, security, scalability, maintainability, reusability, and reliability.
- Accelerate customer adoption of the company's solutions by leading implementation journeys.
- Collaborate with customers to define reporting elements, schedules, guidelines, and success measurement milestones.
- Manage project timelines, migration goals, business transformation strategies, and ensure processes are executed within agreed timeframes at defined quality standards.
- Utilize technical expertise to guide discussions on incidents, trade-offs, and risk management.
- Provide detailed reviews of service disruptions, key metrics, prelaunch planning, and post-sales support.
- Ensure efficient resolution of customer issues, following predefined escalation processes when necessary.
- Comply with QHSE (Quality Health Safety and Environment), Business Continuity, Information Security, Privacy, Risk, Compliance Management and Governance of Organizations policies, procedures, plans, and related risk assessments.
Requirements
- Master’s degree in Artificial Intelligence, Business Analytics, Business Administration, or related field.
- Minimum 10 years’ experience in project management and solution/product delivery within an AI services organization or analytics platforms and technologies.
- At least 8 years’ experience in account or customer success management.
- In-depth knowledge of current developments in analytics.
- Strong organizational and managerial capabilities.
- Excellent communication and interpersonal skills.
- Innovative and creative approach to problem-solving.
