About the Role
This role involves leading end-to-end project management for e-commerce and digital project implementation. You will act as the Subject Matter Expert (SME) for e-commerce platforms and deployment best practices, guiding customers on solution design, implementation approach, and platform capabilities. You will coordinate with third-party vendors for data integration, APIs, and solution components, overseeing overall project delivery to ensure timelines, quality, and customer satisfaction. Managing risks, dependencies, and cross-team communication throughout the project lifecycle will also be a crucial part of your responsibilities.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
Responsibilities
- Lead end-to-end project management for e-commerce and digital project implementation.
- Act as the Subject Matter Expert (SME) for e-commerce platforms and deployment best practices.
- Guide customers on solution design, implementation approach, and platform capabilities.
- Coordinate with third-party vendors for data integration, APIs, and solution components.
- Oversee overall project delivery, ensuring timelines, quality, and customer satisfaction.
- Manage risks, dependencies, and cross-team communication throughout the project lifecycle.
- Provide technical and functional direction to internal and customer teams.
- Understand duty-free product categories, pricing rules, promotions, and tax-free regulations.
- Align digital catalog with physical store inventory, SKU mapping, and stock accuracy.
- Manage relationships with technology vendors, Shopify partners, payment providers, and airport authorities.
- Ensure alignment between business goals, technical delivery, and operational readiness.
Quality Assurance & Compliance
- Oversee testing cycles: functional, integration, UAT, performance, and security testing.
- Ensure compliance with airport IT policies, cybersecurity standards, and data privacy regulations.
- Manage go-live readiness, cutover planning, and post-launch support.
Project Leadership & Delivery
- Lead the full lifecycle of the airport duty-free e-commerce project, from requirements gathering to deployment.
- Drive project planning, sprint management, timelines, and stakeholder communication.
- Coordinate with airport IT, duty-free retail teams, vendors, and integration partners.
- Ensure compliance with airport security, regulatory, and operational standards.
Technical Ownership
- Act as SME for the e-commerce platform (WooCommerce, Shopify, or similar), integrations, and backend architecture.
- Oversee API integrations with POS, ERP, inventory systems, payment gateways, loyalty systems, and airport operational systems.
- Work closely with developers to ensure scalable architecture, secure data flows, and high-availability infrastructure.
- Validate technical designs, solution architecture, and deployment pipelines.
Requirements
- 10–15 years of experience in technical project management or solution delivery.
- Experience delivering retail or airport e-commerce projects is a strong advantage.
- Strong documentation, requirement gathering, and stakeholder management skills.
- Ability to manage cross-functional teams and external vendors.
