The company is looking for a dynamic, self-motivated Project Manager to serve as the primary business contact between the company and its customers—supporting all initiatives and customer requests through astute account management, efficient projects & programs management, and in-depth product knowledge.
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The company, an ADX-listed public company limited by shares whose majority shareholder is Abu Dhabi company G42, is the region’s leading big data analytics company powered by Artificial Intelligence (AI). It combines big data, analytics, and AI expertise to serve every sector of every scale, creating business and positive societal impact.
Key Responsibilities
- Shape the growth curve of the company by being the hands-on point of contact in the conceptualization & development of cutting-edge analytics solutions for the international customer base.
- Ensure customer requirements and needs are clearly understood, met, and final delivery is made effectively on time.
- Serve as the primary point of contact for any and all matters specific to customers and develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors.
- Use project management methodologies to provide milestones and timelines to set expectations with customer teams prior to beginning any new project initiatives.
- Take ownership of customer retention, sales, revenue generation, and project management activities.
- Ensure solution environments remain operationally healthy while reducing cost and complexity with high levels of performance, security, scalability, maintainability, reusability, and reliability upon deployment.
- Accelerate customer adoption of the company by leading the implementation journey.
- Manage project timelines, milestones, migration goals, and business transformation strategies.
- Utilize technical acumen to drive technical discussions regarding incidents, trade-offs, and risk management.
- Provide detailed reviews of service disruptions, metrics, prelaunch planning, post-sales, and consultative expertise.
- Ensure that customer issues are dealt with efficiently, following predefined escalation processes.
- Design and develop bi-weekly presentations called ‘Demo for customers’ for General Manager, CTO, and other stakeholders.
- Comply with QHSE (Quality Health Safety and Environment), Business Continuity, Information Security, Privacy, Risk, Compliance Management, and Governance policies.
Requirements
- Master's Degree in Artificial Intelligence, Business Analytics, Business Administration, or related field.
- Minimum 10 years of experience in project management, solution/product delivery in an AI service organization or analytics platforms & technologies.
- Previous experience in the IT or finance industry is a good to have.
- PMP certification from PMI - a must.
- Arabic language is an added advantage.
Ideally, you’ll also need
- In-depth market and domain knowledge.
- A passion for constant improvement.
- An innovative and creative approach to problem-solving.
- Excellent communication skills.
What working at the company offers
Culture: An open, diverse and inclusive environment with a global vision that encourages personal growth and focuses on ground-breaking, industry-first innovations.
Career: Outstanding learning, development & growth opportunities via structured training programs and innovative, high-tech projects.
Rewards: A competitive remuneration package with a host of perks including healthcare, education support, leave benefits, and more.
