Project Manager, Injaz-TECH-Channels

About the Job:

The Project Manager will be responsible for the end-to-end ownership of the ATM estate, ensuring availability, uptime, and performance across the UAE. Responsibilities include:

• End-to-End ATM Estate Ownership:

  • Own availability, uptime, and performance of ATM/CDM/ITM/Kiosk ecosystem across UAE & IBG.
  • Ensure real-time monitoring of hardware, software, network, and switch connectivity.
  • Maintain defined MTTR, uptime targets, and service availability KPIs.

• 24x7 Monitoring & Incident Command:

  • Lead centralized monitoring of the ATM estate and act as incident commander for P1/P2 outages.
  • Ensure rapid recovery and root cause closure while driving RCA discipline and permanent fixes.

• Vendor & SLA Governance:

  • Own end-to-end vendor performance for FLM/SLM vendors and OEMs.
  • Define, track, and enforce SLA/KPI adherence, leading commercial and performance reviews with vendors.

• Change, Release & Deployment Control:

  • Govern ATM-related deployments, ensuring zero-defect releases into production and owning change risk assessments.

• Business Continuity, DR & Risk Management:

  • Own the ATM DR strategy and execution, ensuring periodic DR drills and audit readiness.

• Audit, Compliance & Governance:

  • Ensure closure of internal audit findings and maintain compliance with CBUAE and internal governance frameworks.

• Continuous Improvement & Automation:

  • Drive automation of monitoring and incident detection, focusing on improving uptime, cost per ATM, and customer experience.

• Stakeholder & Business Alignment:

  • Act as the single point of ownership across business, technology teams, vendors, and custodians, ensuring delivery of business requirements within SLA, budget, and risk appetite.

Location: United Arab Emirates (On-site)
Work Conditions: Full-time
Language Requirements: Not specified.