Project Manager - Injaz-TECH-Channels.MIT

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  End-to-End ATM Estate Ownership
  Own the availability, uptime, and performance of the ATM/CDM/ITM/Kiosk ecosystem across the UAE & IBG. Ensure real-time monitoring of hardware, software, network, and switch connectivity, and maintain defined MTTR, uptime targets, and service availability KPIs.

• 24x7 Monitoring & Incident Command
  Lead centralized monitoring of the ATM estate, act as incident commander for P1/P2 outages, and drive root cause analysis discipline to ensure rapid recovery and fix implementation.

• Vendor & SLA Governance
  Own all vendor performance including FLM/SLM vendors and OEMs, define, track, and enforce SLA/KPI adherence, and lead commercial and performance reviews with vendors.

• Change, Release & Deployment Control
  Govern all ATM-related deployments ensuring zero-defect releases into production and manage change risk assessment strategies.

• Business Continuity, DR & Risk Management
  Own the ATM disaster recovery strategy, ensure readiness through periodic drills, and identify operational and security risks.

• Audit, Compliance & Governance
  Ensure compliance with internal and regulatory frameworks, including closing internal audit findings and maintaining documentation and controls.

• Continuous Improvement & Automation
  Drive improvements in uptime and customer experience by introducing automation and AI-driven monitoring.

• Stakeholder & Business Alignment
  Act as the single point of contact across business, technology teams, and vendors to ensure requirements are met within SLA, budget, and risk appetite.

Location: United Arab Emirates
Work Conditions: On-site, Full-time
Language Requirements: Not specified.