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End-to-End ATM Estate Ownership
Own the availability, uptime, and performance of the ATM/CDM/ITM/Kiosk ecosystem across the UAE & IBG. Ensure real-time monitoring of hardware, software, network, and switch connectivity, and maintain defined MTTR, uptime targets, and service availability KPIs.
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24x7 Monitoring & Incident Command
Lead centralized monitoring of the ATM estate, act as incident commander for P1/P2 outages, and drive root cause analysis discipline to ensure rapid recovery and fix implementation.
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Vendor & SLA Governance
Own all vendor performance including FLM/SLM vendors and OEMs, define, track, and enforce SLA/KPI adherence, and lead commercial and performance reviews with vendors.
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Change, Release & Deployment Control
Govern all ATM-related deployments ensuring zero-defect releases into production and manage change risk assessment strategies.
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Business Continuity, DR & Risk Management
Own the ATM disaster recovery strategy, ensure readiness through periodic drills, and identify operational and security risks.
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Audit, Compliance & Governance
Ensure compliance with internal and regulatory frameworks, including closing internal audit findings and maintaining documentation and controls.
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Continuous Improvement & Automation
Drive improvements in uptime and customer experience by introducing automation and AI-driven monitoring.
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Stakeholder & Business Alignment
Act as the single point of contact across business, technology teams, and vendors to ensure requirements are met within SLA, budget, and risk appetite.
