About the Job:
At the company, you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections. We aim to prevent, stop, and cure diseases, ensuring everyone has access to healthcare today and for generations to come. Join the company, where every voice matters.
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As a Project and Workflow Consultant within the Service & Lab Consulting function, you will serve as the subject matter expert (SME) for Core Lab Clinical Chemistry, focusing on automation and workflow solutions across pre-analytics, analytics, post-analytics, and IT. In this role, you will be an integral member of the service team, providing support to key accounts throughout crucial phases of the customer journey, including pre-buying, implementation, and transformation/optimization. Your goal will be to drive significant value by improving patient outcomes and enhancing efficiencies.
Key Responsibilities:
- Develop and recommend optimized laboratory systems and processes for major customer sites.
- Generate recommendations and deliver insights to customers by providing sustainable testing solutions that drive value (improved efficiencies, better patient outcomes).
- Collaborate with regional teams to craft compelling RFP responses that strategically position the company for success.
- Conduct workflow and system demonstrations/presentations for key accounts.
- Simulate and quantify the financial impact of workflow improvements to demonstrate overall value and total cost of ownership to customers.
- Perform simulation exercises to validate Turnaround Time (TAT) targets using proprietary and commercial analytical tools.
- Conduct post-implementation analysis to assess the impact of system installations on customer operations.
- Leverage LEAN methodology to identify and collaborate with customers on continuous improvement opportunities, ensuring continued positive customer engagement and driving efficiencies throughout the contract lifecycle.
- Continuously seek and develop opportunities/leads for further customer engagement beyond traditional workflow settings, such as general lab and in-hospital environments.
Who You Are:
- You hold a University Degree in Bio Medical Engineering, Electrical/Mechanical Engineering, or Medical Technology (preferred).
- A minimum of 5 years of work experience in a clinical chemistry laboratory or related experience is required; laboratory management and LEAN Six Sigma process optimization experience within a healthcare setting is a plus.
- You are analytical, data and process-minded, proactive, and able to work autonomously or in a team.
- You possess advanced communication, presentation, executive presence, and interpersonal skills.
- High proficiency with Excel, PowerPoint, or Google equivalents is required.
- You are fluent in English (spoken and written). Proficiency in Arabic is considered a plus.
Work Conditions:
The company is an Equal Opportunity Employer. Let's build a healthier future together.
