About the Role
As a Shop Inspection Coordinator, you will oversee the coordination of shop inspection activities, ensuring quality assurance and compliance with specified technical requirements. You will serve as the primary liaison between various stakeholders including clients, performing offices, and internal departments while maintaining a focus on delivering exceptional service and adhering to industry standards.
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Key Working Relationships
- IND/Project Manager
- Operations Manager – WW Operations
- PRO
- Local Operations Manager / Shop Inspection Coordinators
- Finance Department
- Administration Assistant
- Technical Manager / Deputy Technical Manager
- Technical Assistant
- Customers / Clients / Project Management Consultants
- Establish direct contact with clients and other relevant offices.
Minimum Required Qualifications
- Specialty:
- Excellent communication skills in English
- Experience in shop inspection coordination
- Education:
- Degree / Diploma in Engineering
- Training:
- Familiarity with the company's World Wide Shop Inspection Guidelines, the company's HSE guidelines, and relevant software tools like SIEBEL and Q&S.
Technical Knowledge
- Ability to schedule inspectors according to client specifications and technical requirements.
- Issue assignment instructions in line with technical scope and client agreements.
Experience
- Minimum 12-15 years of experience in a similar field.
Responsibilities / Authorities
- Review contractual requirements including technical standards and specifications.
- Validate inspection assignment documentation including logistics and reporting procedures.
- Define the company's interventions and communicate instructions to performing offices.
- Coordinate with performing offices regarding scheduling and execution of inspections, ensuring compliance with the company's Quality System.
- Maintain internal and external communications, and prepare invoices and reports timely for client submission.
- Promote the company's services to clients and actively engage in knowledge sharing.
- Ensure compliance with security guidelines and participate in knowledge management.
- Prepare monthly reports for clients when required.
Technical Expertise
- Apply codes and standards, project specifications, and procedures relevant to inspection activities.
- Conduct inspection activities as per defined quality plan and specifications, including approving non-conformities and corrective actions.
Business Requirements
- Report to the Operations Manager or INP Manager concerning any areas of concern.
- Attend client meetings as needed and foster strong relationships with clients.
- Implement tracking registers for monitoring inspection progress as per approved Inspection Test Plans (ITPs) and submit relevant reports regularly.
Self-Management
- Maintain expertise through ongoing training and commitment to personal development.
- Exhibit result-oriented, service-driven, and problem-solving skills while complying with company regulations and ethics.
Customer Focus
- Ensure inspections align with purchase orders, approved drawings, and technical specifications.
- Establish and maintain regular, productive relationships with clients, understanding their needs and achieving successful project outcomes.
- Produce and submit status reports, time sheets, weekly reports, and any records as per contract agreements.
HSE Requirements
- Comply with all legal requirements, HSE policies, and client procedures.
- Maintain a tidy and hazard-free working environment, reporting any hazards immediately.
- Ensure proper use of personal protective equipment (PPE) and address any concerns regarding equipment.
Performance Monitoring
- Opportunities for continual development through specialized training and staying updated on industry developments.
- KPIs:
- Timeliness of report delivery to clients
- Report quality and customer complaints
- Inspection coordination within allocated timeframes
- Additional sales and cross-selling opportunities
- Sharing knowledge and best practices.
Monitored By
- Operations Manager – WW Operations / INP/IND Manager.
