About the Role
As a Program Manager in Professional Services, you will lead a portfolio of strategic customer programs across the Middle East. Your primary focus will be on governing the successful delivery of the company's solutions while driving customer outcomes, delivery excellence, and commercial performance. In this role, you will manage multiple customer engagements, guiding project managers, partners, consultants, and stakeholders through all phases of delivery.
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What the Role Offers
- Govern strategic customer programs from opportunity assessment through implementation, adoption, and value realization.
- Drive delivery performance across scope, schedule, budget, quality, risks, dependencies, and customer outcomes.
- Own portfolio forecasting, financial performance, revenue realization, margin health, and change governance across assigned engagements.
- Assess delivery readiness, implementation approaches, resource requirements, timelines, and risks during deal reviews and project initiation.
- Lead executive governance, stakeholder communications, escalation management, and recovery planning for complex programs.
- Govern company-led and partner-led engagements to ensure delivery quality, customer satisfaction, and commercial alignment.
- Collaborate across Sales, Consulting, Architecture, Support, Customer Success, and partner teams to achieve program objectives.
What You Need to Succeed
- Proven experience leading complex enterprise software programs.
- Strong governance and commercial acumen.
- Executive stakeholder management skills.
- Ability to influence cross-functional teams and customers without direct authority.
One Last Thing
The company is more than just a corporation; it's a global community where trust is foundational, the bar is raised, and outcomes are owned. This specific role offers the opportunity to play a crucial part in shaping the future of information management while leading significant projects that impact leading companies around the world.
