About the Role
Responsible for addressing customer needs, queries, and complaints in an accurate and timely manner, this role focuses on providing services related to the Tasheel Al Islami and Cash Online systems specific to the PSP business while adhering to the company's policies.
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Principal Accountabilities
- Provide services and assistance to customers for Tasheel Al Islami and Cash Online systems specific to PSP business, in line with the company's policies.
- Ensure the correct receipt/payment/refund of cash, accurately crediting/debiting customer accounts and acknowledging the receipts to customers.
- Check and verify the serial numbers, along with a copy of the list of transactions to be completed.
- Verify documents submitted to complete transactions by typing allocated to their templates.
- Ensure cash balance reconciliation with system-generated reports and Credit Tickets at the end of each day.
- Record activities in the Cash Register and sign off before cash delivery.
- Take initiative to cross-sell the company's products and services to support PSP and company targets.
- Adhere strictly to laid-down procedures to avoid delays, errors, irregularities, and risks, thereby improving service standards and customer satisfaction.
- Monitor and improve customer queue time through the Que-matic Productivity Report, ensuring fast, accurate, efficient, and courteous service.
- Educate customers about the convenience of using other PSP payment channels.
- Provide additional services as directed to support overall PSP services and banking operations of the Branch where applicable.
- Actively build skills and develop competencies for self-improvement, aiming for higher responsibilities, and staying updated with the company's Operations Procedures.
- May perform Teller functions such as selling and buying Traveler’s Cheques (TCs), issuing Demand Drafts (DDs), and exchanging currencies, ensuring the procedures for customer identification and authenticity are followed to protect both customers' and the company's interests.
- Issue Managers Cheques (MCs) to customers in addition to existing duties and responsibilities.
Requirements
- Higher Secondary education is required.
- Formal training in banking would be advantageous.
