PSSR

About the Role
In this position, you will generate revenue through parts sales, aimed at meeting or exceeding departmental sales targets. You will be responsible for responding to prospect inquiries regarding after-sales products and capabilities, ensuring a high level of customer service and support through the monitoring of feedback and satisfaction scores. Managing the order fulfillment process effectively and maintaining optimal inventory levels to minimize excess and backorder situations are crucial parts of this role. Additionally, you will evaluate the profitability of parts sales, maintain accurate inventory records, and participate in training programs to enhance your skills and knowledge.

Key Accountabilities

• Generate revenue through the sale of parts to meet or exceed departmental sales targets.
• Respond to prospect inquiries regarding after-sales products or capabilities.
• Monitor customer feedback and satisfaction scores to ensure high levels of customer service and support.
• Track inventory turnover rate and optimize stock levels to minimize excess inventory.
• Manage the order fulfillment process and ensure timely delivery of parts to customers.
• Monitor the rate of returned parts to assess order accuracy and minimize errors.
• Evaluate the profitability of parts sales by tracking gross margin percentage.
• Maintain accurate inventory records to ensure stock levels are maintained and discrepancies are minimized.
• Ensure availability of critical parts to meet customer demand.
• Monitor backorder rate and identify trends to improve inventory management.
• Participate in training programs and apply new knowledge and skills to the role.

Knowledge Skills and Experience

• Bachelor's degree or equivalent.
• Minimum 3 years of experience in parts sales or a related field.
• Strong sales and customer service skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in inventory management software.