About the Role
As a Senior Associate within the Risk Consulting team, you will play a pivotal role in shaping organizations to strengthen resilience and build trust. Your work will involve providing end-to-end advisory solutions that enable businesses to align their objectives with regulatory requirements, mitigate risks, and address the diverse needs of critical stakeholders. The Risk Consulting practice encompasses a comprehensive range of services, including Internal Audit, Enterprise Risk Management, Governance, Policies and Procedures, Internal Control over Financial Reporting, Process Intelligence and Compliance, and Technology Risk and Cybersecurity.
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How You’ll Contribute
As a member of the team, you will help solve complex business issues from strategy to execution. Your responsibilities include but are not limited to:
- Lead the technical deployment, upgrade architectures, and legacy-to-TeamMate+ migration strategies for mid-to-large scale client environments.
- Oversee the functional blueprinting and advanced configuration of the TeamMate Audit Management software to align with client risk frameworks.
- Serve as the primary technical point of contact for key clients, managing expectations, delivering customer excellence, and proactively identifying business development or upsell opportunities.
- Act as the internal escalation point for complex technical issues, collaborating directly with the global TeamMate support desk to troubleshoot high-priority systems or database conflicts.
- Design comprehensive training curricula and lead workshops for client system administrators and power users.
- Supervise the accuracy of client contact databases, implementation logs, and sales enablement support records.
- Architect and execute technical installations and cloud/on-premise deployments of TeamMate for high-profile clients.
- Manage and de-risk complex data migration processes for clients transitioning from legacy TeamMate systems to the TeamMate+ ecosystem.
- Design, build, and customize advanced Audit report templates using TeamMate report authoring tools and integrated analytics platforms.
- Own project timelines independently, demonstrating strong leadership in resource coordination and milestone delivery while collaborating with Risk unit management.
- Troubleshoot intricate infrastructure, server, and database issues, ensuring rapid resolution of client day-to-day blocks.
- Strengthen existing client relationships through executive presence, delivering strategic post-implementation reviews to enhance the overall profile.
- Support management in proposal development (RFPs) and scoping technical requirements for prospective clients.
- Exhibit an advanced, architecture-level understanding of web-based systems design and enterprise IT infrastructure.
- Demonstrate expert knowledge of Microsoft Web Servers (IIS), Windows Services, and web application hosting.
- Apply advanced proficiency in MS SQL Server administration, relational database design, and SSIS package deployment/troubleshooting.
- Ensure a strong command of application-level security, network protocols (SSL/TLS, load balancers), and operating system hardening.
- Utilize exceptional diagnostic, root-cause analysis, and critical problem-solving skills in high-pressure client environments.
- Communicate excellently in written, oral, and presentation formats, with the ability to translate complex technical concepts for non-technical stakeholders.
- Manage multiple project streams simultaneously, demonstrating readiness to pivot dynamically to meet client deadlines.
- Be prepared to travel locally and regionally as required by project scale.
What Will You Bring?
- Bachelor’s or Master's degree in Computer Science, Information Systems, Information Technology, or a related technical discipline.
- Experience with Audit tools or GRC tools.
- 3–5 years of progressive experience in Information Systems technical support, enterprise software administration, or IT consulting, with specific experience in TeamMate or similar GRC tools heavily preferred.
- Strong training facilitation and communication skills.
How You’ll Make a Difference
At the company, we expect all our people to embody the skills and behaviours of The Company Professional framework, helping us deliver on our strategy while growing and developing as leaders at every level.
Why You’ll Love Working Here
At the company, you’ll find more than just a job; you’ll build a meaningful career, supported by rewards and benefits that help you thrive. We offer competitive pay, comprehensive benefits, and programs that promote well-being, balance, and personal growth. You’ll have access to continuous learning, digital upskilling, and a collaborative environment that values innovation, mentorship, and diversity. Are you ready to make a difference? Ready to unlock new value by applying your unique perspective and talents? You can grow exponentially here.
