About the Role
The position provides operational QA execution support through sampling, testing, evidence gathering, documentation, and data preparation under the supervision of a QA Specialist, QA Assistant Manager/Officer, or QA Manager. This role is essential for ensuring compliance with approved plans and standards, while also contributing to continuous improvement efforts.
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Core Responsibilities
- Perform assigned QA reviews and testing based on the approved QA plan.
- Conduct sample testing and validate transactions/processes against approved SOPs, policies, and controls.
- Identify and accurately document QA findings and exceptions.
- Maintain complete supporting evidence for all QA testing performed.
- Record QA results accurately in the approved QA systems and templates.
- Support data collection and preparation of QA dashboards and reports.
- Identify recurring errors, trends, and process weaknesses and escalate them to the QA Specialist/Officer.
- Support review of corrective actions and remediation evidence.
- Assist in Root Cause Analysis activities as directed.
- Perform assigned SOP and process compliance checks.
- Support QA spotlights, analysis, and other reporting requirements.
- Maintain confidentiality and integrity of all information handled.
- Complete assigned QA activities within agreed SLAs and quality standards.
- Follow the approved QA methodology and immediately escalate unusual or high-risk findings.
Risk Management Responsibilities
- Follow established QA and risk procedures.
- Identify potential operational, regulatory, and control weaknesses during testing.
- Ensure evidence is sufficient to support identified findings.
- Immediately escalate significant or unusual issues to the assigned QA Specialist/Officer.
Qualifications
- Bachelor’s degree in Business Administration, Quality Management, Industrial Engineering, Finance, or a related field.
- Professional Certification: Not required; however, ISO 9001 awareness, Lean Six Sigma Yellow Belt, Quality Management, or relevant QA training is preferred.
- Years of Experience: Around 1–3 years of relevant experience.
- Nature of Experience: Prior experience in Quality Assurance, Quality Control, Operations, Audit, Data Analysis, Process Management or a similar role is preferred.
