QA Lead - Digital Channels Omnichannel Banking

About the role
We are seeking an experienced QA Lead – Digital Channels to drive quality assurance across customer-facing digital banking platforms and omnichannel services in Sharjah, UAE. The ideal candidate will be responsible for ensuring quality across Internet Banking, Mobile Banking, and Digital Portals, with an emphasis on seamless user experience and comprehensive testing strategies.

Key Responsibilities:

• Lead end-to-end QA delivery for Internet Banking, Mobile Banking, and Digital Portals.
• Validate omnichannel customer journeys, ensuring a seamless user experience across web, mobile, and digital touchpoints.
• Oversee testing of customer communication platforms, self-service portals, and digital service channels.
• Manage validation of Call Center/IVR systems, Chatbots, SMS gateways, and other automated customer service channels.
• Ensure robust integration testing across e-Channels middleware, APIs, and digital authentication platforms.
• Drive automation initiatives and improve test coverage across digital banking applications.
• Ensure responsive design and conduct cross-browser and cross-device compatibility testing.

Experience Required:

• 7–9 years of experience in Digital Banking, Mobile Application, or E-Commerce QA.
• Minimum 3+ years leading or managing digital test execution teams.
• Strong experience in customer-facing digital platforms and omnichannel applications.

Contract and Work Details:

• Location: UAE (Sharjah)
• Notice Period: Immediate to a maximum of 30 days.