About the Job
Join a global financial pioneer with a presence in over 100 countries and a daily trading volume exceeding US$ 35 billion. As a heavily regulated institution, the company is committed to delivering innovative trading technology and exceptional customer service. We are currently looking for a QA Manager, Marketing to establish and lead a robust quality assurance framework across our global marketing operations. This role will ensure that all marketing materials, campaigns, and digital experiences are accurate, compliant, and ready for launch.
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The successful candidate will be responsible for translating various requirements into clear quality standards and developing a structured approach to quality governance. This role is ideal for a detail-oriented leader who can effectively manage campaign testing alongside process improvement in a fast-paced environment.
Key Responsibilities
- Develop, implement, and continuously improve the marketing quality assurance strategy, governance model, standards, checklists, and operating procedures across all regions and channels.
- Own end-to-end QA for websites, landing pages, emails, WhatsApp and SMS communications, paid media, social content, CRM journeys, marketing automation, creative assets, forms, and campaign tracking.
- Convert campaign briefs, brand standards, compliance requirements, and technical specifications into risk-based test plans, acceptance criteria, test cases, and release sign-off requirements.
- Validate content accuracy, offer terms, disclaimers, translations, links, forms, tracking parameters, audience logic, consent controls, personalization, device responsiveness, and cross-browser performance before launch.
- Establish clear approval workflows and release gates with Marketing, Compliance, Legal, Product, Technology, and regional stakeholders, ensuring evidence and approvals are complete and auditable.
- Lead functional, regression, integration, usability, accessibility, localization, and user-acceptance testing for marketing platforms and customer-facing digital experiences.
- Manage defect triage, severity classification, root-cause analysis, remediation tracking, and closure, escalating material launch risks and recurring control failures promptly.
- Build and maintain a centralized QA repository covering test assets, defects, release history, approval evidence, recurring issues, and lessons learned.
- Define and report quality KPIs, including defect leakage, first-pass approval rate, rework, turnaround time, release readiness, and recurring error trends.
- Introduce appropriate test automation and monitoring for high-volume, repeatable checks such as links, forms, tracking, rendering, content consistency, and campaign configuration.
- Manage, coach, and develop QA specialists or coordinators, allocate testing capacity, and maintain consistent standards across business units and regional teams.
- Partner with marketing operations and technology teams to strengthen production processes, reduce manual errors, and embed quality controls earlier in campaign planning and delivery.
Qualifications and Requirements
- 5+ years of professional experience in quality assurance, marketing operations, digital production, software testing, or a related field and experience leading QA activities or a small team.
- Demonstrated experience testing integrated marketing campaigns and customer journeys across various platforms including web, CRM, email, mobile messaging, and paid media.
- Strong understanding of QA methodologies, test planning, defect management, regression testing, release governance, and risk-based prioritization.
- Hands-on experience validating digital content and ensuring campaign logic, tracking parameters, and conversion events are accurate.
- Experience with project and defect-management tools such as Jira, Asana, Monday.com, Azure DevOps, or similar platforms.
- Working knowledge of marketing automation, CRM, CMS, web analytics, tag management, and consent-management environments.
- Strong understanding of brand governance, data privacy, accessibility, and compliance considerations.
- Excellent attention to detail, analytical judgment, organizational skills, and ability to manage multiple deadlines.
- Strong stakeholder-management and communication skills, including the ability to challenge incomplete work and make evidence-based launch recommendations.
- A degree in marketing, business, information systems, computer science, quality management, or a related discipline.
Preferred Profile
- Experience in financial services, fintech, or related industries; FX or CFD marketing experience is strongly preferred.
- Familiarity with multilingual campaigns and working across multiple jurisdictions.
- Experience with tools such as Salesforce, HubSpot, Adobe Experience, Google Analytics 4, or similar platforms.
- Experience with test automation or scripting using tools like Playwright, Selenium, or Python.
- Working knowledge of HTML, CSS, APIs, and SQL is a plus.
- Relevant certifications such as ISTQB or Six Sigma.
- Experience building QA dashboards and continuous-improvement programmes.
- Understanding of paid-media platform policies and marketing data flows.
Why Join Us
- Work with an industry-leading global financial institution.
- Competitive salary and comprehensive employee benefits.
- Opportunities for professional growth and career advancement.
- Collaborative, inclusive, and dynamic work environment.
- Commitment to innovation and client engagement excellence.
Become part of our international community, dedicated to excellence and shaping the future of finance.
