About the Job
Our Customer Support team is the first point of contact for millions around the world, delivering fast, thoughtful help when it matters most. They're the voice of our customers, working closely with product teams to improve experiences and keep wow-level service at the heart of the company.
We’re looking for a Quality Analyst to ensure our Customer Support team is operating at the best quality performance. You'll collaborate across teams, supporting Analysts and their line managers to deliver the best outcomes for customers.
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What You’ll Be Doing
- Completing monthly quality control (QC) activities by focusing on identifying successes and failures in Compliance team members' work
- Highlighting and reporting any issues to leadership
- Providing feedback to Analysts, and performing root-cause analyses of errors
- Delivering quality refresher sessions to individuals struggling with quality performance
- Coaching new joiners to learn compliance and customer support procedures
- Collaborating with other teams across different locations
What You'll Need
- Experience in a quality support role
- Fluency in English (C1+ level)
- Fluency in Arabic (native level)
- Impeccable attention to detail
- Solid analytical skills
- A readiness to take ownership and responsibility
- Empathy and a passion for helping people
- Independent time management skills, with the ability to effectively prioritise tasks
- Flexibility with responsibilities and a positive attitude towards changes to role, company objectives, and targets
Nice to Have
- 6+ months of experience in customer support
Building a global financial super app isn’t enough. Our employees are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow every day. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.
Important Notice for Candidates:
Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.
- Only apply through official channels. We don’t use any third-party services or platforms for our recruitment.
- Always double-check the emails you receive. Make sure all communications are being done through official emails.
We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it’s a scam. Report it immediately.
By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with the Candidate Privacy Notice.
