The Quality of Meat, Seafood, Produce, and Perishable items is a critical objective for the company Now business and a key differentiator for the company Now customers. The Category Quality team is responsible for ensuring that we consistently meet and exceed the high quality standards expected by our customers.
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As part of this team, your primary responsibility will be to assist vendors in optimizing their operations to meet and exceed the company's quality standards for perishable items daily. Beyond daily inspections, you will be expected to drive process improvement initiatives and actively participate in stakeholder meetings. Your role will critically improve customer satisfaction, enhance buying efficiency for fresh produce, and reduce damage or expiry due to poor produce quality. This will require collaboration with various internal teams, including instock managers, vendor managers, store operation managers, and fulfillment partners.
Key Responsibilities:
- Review the quality of Meat, Seafood, Fruits, Vegetables, Eggs, and other perishable items during inbound processes at company stores, hubs, and vendor sites.
- Reject damaged or defective items back to the vendor.
- Document rejected items by type, vendor, and quantity during inbound processes.
- Audit the quality during the picking and packing process performed by associates.
- Monitor packaging standards during packing processes.
- Perform daily audits of bins and share weekly/daily reports with stakeholders.
- Train store and hub associates on quality standards, SOPs, and packaging.
Basic Qualifications:
- Bachelor's degree.
- Fluency in Arabic (speak, write, and read).
- Proficiency in Microsoft Excel and PowerPoint.
- Strong written and verbal communication skills.
- HACCP, PIC 3 certified by SFDA / Highfield Food safety level 4, ISO 22000, GMP.
- Knowledge of fruit and vegetable quality specifications; familiarity with the Riyadh F&V Market and fresh produce farms in Al Kharj, Taif, and Tabuk.
Preferred Qualifications:
- Experience in online retail.
- Experience using analytical tools such as Google Analytics, SQL, or HTML.
Work Conditions:
- The role may require weekend work but will not exceed a 40-hour work week.
Language Requirements:
- Fluency in Arabic is required.
