Quality of Meat, Seafood, Produce and Perishable is a critical objective for the company Now business and one of the key differentiators for the company Now customers. The Category Quality team is responsible for ensuring that we consistently meet and exceed that high bar. As part of this team, your primary responsibility will be to assist vendors in optimizing their operations to meet and exceed the company quality bar for Meat, Seafood, Produce, and Perishable on a daily basis. Beyond day-to-day inspection, you will be expected to drive process improvement initiatives and actively participate in stakeholder meetings. You will play a critical role in improving customer satisfaction metrics, bringing buying efficiency for Fresh produce, and reducing damage/expiry due to bad produce quality. This will require collaboration with various internal teams, including instock managers, vendor managers, store operation managers, and fulfillment partners.
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Key Responsibilities
- Review the quality of Meat, Seafood, Fruits, Vegetables, Eggs, and other perishable items during the inbound at the company's stores, hubs, and vendor sites.
- Reject damaged/defective items back to the vendor.
- Make a note of the items rejected during the inbound (by item/by vendor, quantity).
- Audit the quality during the picking & packing process performed by the LPC associates.
- Monitor the Packaging standards during the packing process.
- Perform daily audits of bins and share weekly/daily reports with the stakeholders.
- Train the store and hub associates on quality, SOPs, and packaging.
Requirements
- Strong interpersonal skills, with a focus on building collaborative relationships.
- Detail-oriented with excellent accuracy in data handling and reporting.
- Problem-solving mindset, with the ability to identify and implement process improvements.
- Willingness to take the initiative, handle additional responsibilities, and travel as needed.
- Ability to remain calm under pressure and communicate clearly with internal and external stakeholders.
- The role might require work over the weekend but not exceeding a 40 hours work week.
