Responsible for managing both internal and external customer complaints to ensure a seamless resolution process and enhance customer satisfaction. Conducts systematic root cause analysis and develops corrective and preventive action plans to solve the issue and prevent recurrence of similar issues.
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Location
Dammam, Eastern Region, Saudi Arabia
Job ID
R0114308
Date Posted
2025-12-08
Company Name
the company
Profession (Job Category)
Quality Management
Job Schedule
Full time
Remote
No
How you’ll make an impact
- Strong GIS product knowledge and HV Sub-station protection and Operations.
- Quality Control/Quality Assurance and QMS & Internal Quality Auditing.
- Quality Tools, RCA, Lean Six Sigma, SAP QM Module.
- Communication and Presentation Skills and ensures the definition and execution of containment actions/correction rapidly to limit the impact on customer operations and eliminate other potential occurrences within the company operations and other customer sites.
- Responsible for maintaining customer satisfaction ratings and conducting customer audits.
- Updates the customers in timely fashion regarding the status of quality issues or any requests to gain their trust and to maintain a positive relationship with our customers.
- Responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.
- Living the company’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
Your background
- Bachelor’s degree in engineering preferably Electrical or Mechanical.
- 12-15 Years’ experience.
- Experienced Installation & Commissioning supervisors, High voltage service engineers in Saudi Arabia and other countries.
- Dealing with quality escalations and collaborating with cross functions.
- Driving Change and diligence.
- Influencing Continuous Improvement and decision making and time Management.
- Proficiency in both spoken & written English language is required.
