RC RAK, Al Wadi Sales Manager - Groups & Events

About the Role / About the Job
The position is accountable for proactively soliciting and handling sales opportunities. The role ensures that business is turned over properly and in a timely fashion for effective service delivery. It focuses on leading daily activities related to sales with an emphasis on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieving personal sales goals is a core responsibility of this position.

Candidate Profile
Education and Experience

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in sales and marketing or a related professional area.
• OR
• 4-year bachelor’s degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in sales and marketing or a related professional area.

Core Work Activities
Building Successful Relationships that Generate Sales Opportunities

• Collaborates with off-property sales channels to ensure coordinated and complementary sales efforts.
• Builds and strengthens relationships with existing and new customers to facilitate future bookings, through activities such as sales calls, entertainment, FAM trips, and trade shows.
• Develops community relationships to strengthen and expand the customer base for sales opportunities.
• Manages and nurtures relationships with key internal and external stakeholders.
• Provides accurate, complete, and effective turnover to Event Management.

Managing Sales Activities

• Participates in sales calls with team members to acquire new business and/or finalize business deals.
• Executes and supports the operational aspects of booked business (e.g., generating proposals, writing contracts, customer correspondence).

Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue

• Identifies new business to achieve personal and property revenue goals.
• Understands overall market conditions - including competitors’ strengths and weaknesses, economic trends, supply and demand - and effectively sells against them.
• Closes optimal opportunities based on market conditions and property needs.
• Gains insight into the property’s primary target customers and their service expectations to provide better business solutions.

Providing Exceptional Customer Service

• Supports the company's service and relationship strategy, driving customer loyalty through service excellence in each customer interaction.
• Serves customers to grow share of the account.
• Executes and supports the company's customer service standards.
• Delivers exceptional customer service consistent with the company's daily service fundamentals.
• Sets a positive example for guest relations and interactions with guests to gather feedback on product quality and service levels.

At the company, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, exceptional experiences are crafted for guests. We attract the world’s top hospitality professionals who curate lifelong memories, believing that success is driven by creativity, thoughtfulness, and compassion. Every day, we aim to set the standard for extraordinary luxury service globally and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will ensure that the foundational “Gold Standards” are delivered graciously and thoughtfully on a daily basis. These Gold Standards guide daily operations and form the basis of our success as a global brand leader in luxury hospitality. Joining the team means learning and exemplifying these standards, including our Employee Promise, Credo, and Service Values. Our promise to you is the opportunity to be proud of your work and the team you work with.
In joining the team, you will become part of a portfolio of brands with the company. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of yourself.