About the Role
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You will provide comprehensive administrative and operational support to the Collections department through meticulous management of sensitive documentation, precise monitoring of settlement compliance, professional handling of customer complaints, and strict adherence to regulatory requirements while ensuring the highest standards of accuracy, confidentiality, and customer service.
Responsibilities
- Establish contact with 180+ delinquent clients to recover overdue payments.
- Convert "promises to pay" to payments through assertive yet professional communication.
- Follow up with Credit Card and Loan accounts to encourage settlements.
- Negotiate settlements with appropriate haircuts to reduce credit losses.
- Facilitate restructuring by implementing assured repayment methods, such as salary transfer to Bank to ensure continued repayment.
- Meet assigned monthly collection targets.
- Resolve customer queries and effectively handle disputes.
- Initiate suitable legal action for high-value uncooperative accounts.
- Monitor and analyze payment patterns.
- Implement targeted settlement strategies.
- Maintain skip tracing for unreachable customers.
- Initiate credit control actions including suspension/cancellation of facilities.
- Identify and report high-risk cases.
- Provide feedback on delinquency trends.
- Monitor portfolio quality indicators.
Compliance & Controls
- Follow prescribed call models and scripts.
- Adhere to procedures and guidelines.
- Maintain detailed documentation.
- Comply with debt management strategy.
Requirements
Qualifications:
- High School Graduate.
- University Degree (BA/BS) preferred.
- Written and spoken English - Arabic preferred.
- Professional certification in Collections/Recovery preferred.
Experience:
- Minimum 2-5 years in collections.
- Strong background in debt management.
- Demonstrated experience in recovery processes.
- Thorough knowledge of banking regulations.
