About the Role
In this role, jobholders will independently carry out specific tasks while being subject to close supervision. They will contribute to the completion of essential operational tasks, communicate with individual customers to clarify income declarations, and process refund operations in line with policies, procedures, and guidelines. The job involves researching, collecting, and analyzing information, drafting reports and documents, participating in meetings, and enhancing professional expertise.
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Refund Planning
- Review and study refund policies to stay current on limit utilization, risk control authorizations, and applicable margins; ensure adherence to the company's rules and regulations.
- Develop and update assessment templates and audit tools according to operational procedures to facilitate customer request analysis and timely evaluations.
- Stay informed on the latest developments across industries (e.g., business and insurance, telecommunication, consumer goods) to adapt new tax practices into assessments and audits.
- Maintain and update refunds' manuals, eligibility criteria, legal requirements, and supporting documents by taxpayer type, integrating information into computer-aided audit tools.
Refund Operations
- Consolidate, categorize, and prioritize refund requests and schedules, sorting by tax/industry type; ensure relevant audit teams receive the requests for assessment.
- Review refund applications, examine the validity of legal documents presented by taxpayers, and ensure completeness of supporting documents before evaluation.
- Gather data for desk audit activities and communicate with stakeholders (account managers, taxpayers, banks, government entities) to obtain necessary information and clarifications.
- Research public news, articles, and databases to understand taxpayers' business activities, including organizational structure and jurisdiction.
- Assess taxpayers’ financial status, including income statements and revenue streams, and compare them against industry benchmarks to determine assessment approaches (actual, estimated, reduced).
- Investigate taxpayers’ declarations to identify high-risk issues, communicate with internal stakeholders to prevent risks such as tax evasion.
- Consolidate legal and financial observations, evaluate against criteria and refund requirements to recommend approval/rejection decisions.
- Manage the development of audit reports detailing tax assessments to determine refund amounts.
- Develop lists of compliant taxpayers with accepted refunds and submit these to internal committees for payment approvals.
- Monitor taxpayer objections and appeals, coordinating with Legal Affairs or AMANA to resolve disputes and support key testimonies with audit findings.
- Maintain and update refund operations systems and databases to ensure preservation of audit findings for data exchange with internal stakeholders and government agencies.
Reporting and Support
- Draft audit reports on refunds that highlight recommendations and conclusions, supported by relevant evidence, and escalate for revision and verification.
Education
- Bachelor’s degree in Business Administration or equivalent is required.
Experience
- A minimum of 2 years of relevant experience is required.
Competencies
- Negotiation and Influence - Developing
- Fact-Based Recommendations - Developing
- Quality Management - Developing
- Collection Techniques - Developing
- Collection Planning and Assessment - Developing
- Professionalism - Developing
- Collaboration and Communication - Developing
- Results-Oriented - Developing
- Customer Focus - Developing
- Enablement of Change and Innovation - Developing
