About the Role
Jobholders at this level are experienced professionals capable of conducting work with general directions. They are primarily concerned with developing solutions to challenges which require some analysis to understand and resolve, and addressing issues escalated from more junior levels. They undertake complex operational activities including researching and examining industries to benchmark revenues and developing audit reports within applicable policies, procedures, and guidelines.
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Key Responsibilities
Refund Planning
- Review and study refund policies to remain current on refund limit utilization, refund risk control authorizations, and applicable margins, ensuring adherence to the company’s rules, regulations, policies, and procedures.
- Develop and update assessment templates and audit tools in accordance with operational procedures and policies to facilitate customer request analysis and safeguard timely evaluation.
- Keep abreast of the latest developments, news, and updates by industry type and sector (business and insurance, telecommunication, consumer goods, etc.) to ensure awareness of new tax practices adopted by taxpayers and businesses to incorporate in assessments and audit reviews.
- Maintain and update refunds’ manuals, eligibility criteria, legal requirements, and supporting documents by taxpayer type, integrating them in computer-aided audit tools to facilitate audit assessment and review.
Refund Operations
- Consolidate, categorize, and prioritize refunds’ requests and schedules, sorting by tax/industry type and ensuring dispatch to relevant audit teams for assessment and review.
- Review refunds’ applications and requests, examining the validity of legal documents presented by taxpayers and ensuring completeness of supporting documents prior to case assessment and evaluation.
- Gather needed data to perform desk audits activities, communicating with relevant stakeholders (account managers, taxpayers, banks, audit bureau, government entities, etc.) to obtain needed information and clarifications; communicate with legal function for contractual structures to safeguard the legitimacy of applicants.
- Research public news, articles, databases, shared channels, etc. to investigate and understand taxpayers’ business activity including structure, size, process, jurisdictions, etc.
- Study and assess taxpayers’ financial status, income statements, financial strength and capabilities, and revenue streams to compare with benchmarks and similar industries and decide on assessment approach (actual, estimated, reduced assessments).
- Inspect and investigate taxpayers’ declarations, pinpoint high-risk and speculative issues, detect non-compliant cases and communicate with internal stakeholders to avoid potential risks including tax evasion.
- Consolidate legal and financial observations, study, and evaluate against pre-approved eligibility criteria and refund requirements to recommend approval/rejection decisions in line with applicable policies and procedures.
- Manage the development of audit reports including tax assessments (actual/reduced/estimated assessments) to identify taxpayers’ refunds’ amount.
- Develop lists of compliant taxpayers accepted refunds with related amounts, submit to internal committees to secure needed approvals for payments’ release/transfer.
- Monitor taxpayer objections and appeals and ensure coordination with Legal Affairs or AMANA to resolve disputes and support in key testimonies by providing clarifications on final audit findings and results.
- Maintain and update refund operations-related systems and databases, ensuring that all audit findings are administered and stored in a preserved manner to facilitate data exchange with internal stakeholders and other government agencies.
Reporting and Support
- Draft refunds’ audit reports to highlight recommendations and conclusions along with relevant evidence, proofs, and supporting documents and escalate for revision and verification.
Education
- Bachelor’s degree in Business Administration or equivalent is required.
Experience
- A minimum of 4 years of relevant experience.
Competencies
- Negotiation and Influence - Proficient
- Fact-Based Recommendations - Proficient
- Quality Management - Proficient
- Collection Techniques - Advanced
- Collection Planning and Assessment - Proficient
- Professionalism - Proficient
- Collaboration and Communication - Developing
- Results Oriented - Proficient
- Customer Focus - Proficient
- Enablement of Change and Innovation - Developing
