Mastercard powers economies and empowers people in over 200 countries and territories worldwide. Our mission is to connect and drive an inclusive digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. We support a wide range of digital payment choices, ensuring secure and efficient transactions.
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The Regional Intracompany Services Program Manager II will be a key part of the Tech Intercompany Managed Services (Tech ICAMS) team. This role is focused on enhancing governance and controls relating to Inter-Company Agreements (ICAs), which are essential for regulatory compliance concerning Tech services provided to regulated entities.
Responsibilities:
- Support the Regional ICA Lead and global Tech ICAMS team in delivering services.
- Review the ICA database to document contract commitments, tech services covered, identify gaps, and recognize patterns of issues across different ICAs.
- Analyze existing MA Tech service provider data dashboards to ensure compliance with ICA requirements and identify information gaps.
- Develop a centralized calendar for regulatory audits and reporting related to ICA compliance.
- Identify regional regulator focus areas and common findings to prioritize Tech ICAMS activities.
- Collaborate with peers across regions and ICAMS operational teams to demonstrate compliance with ICA standards, including third-party monitoring and incident reporting.
Qualifications and Experience:
- Bachelor's degree in technology, information systems management, information security management, or equivalent experience.
- Knowledge of regional regulatory standards and frameworks impacting Tech services, particularly service resiliency and security risk management.
- Familiarity with Mastercard's TECH Organization and legal aspects is advantageous.
Skills and Competencies:
- Strong project management skills for timely task delivery.
- Excellent verbal and written communication skills.
- Ability to design metrics and analyze data effectively.
- Strong analytical and creative problem-solving skills.
- Strong customer service orientation and ability to build relationships across organizational levels.
Corporate Security Responsibility:
Every employee at Mastercard must ensure the confidentiality and integrity of the information they access. Compliance with Mastercard’s security policies and practices, reporting any suspected security violations, and completing mandatory security trainings are required.
Location: United Arab Emirates (Hybrid)
Language Requirements: Proficiency in [specific languages not mentioned but can be assumed depending on regional focus].
