About the Role
Are you ready to lead regional airport operations that deliver safe, efficient, and customer-focused ground services across the network? This role is central to providing operational support across assigned regional airports and ensuring airport readiness, service consistency, and strong operational performance. It plays a crucial part in keeping ground operations aligned with our policies, procedures, and strategic objectives.
A core part of the role is overseeing ground handling performance, operational resources, ground support equipment, and airport systems to keep stations running smoothly. You will also monitor on-time performance trends and drive corrective action that strengthens punctuality and reporting accuracy. Working closely with airport authorities, Ground Handling Agents, and internal teams, the role focuses on resolving service issues and securing the support needed for seamless delivery. Strong stakeholder coordination is essential to maintain alignment across Finance, Marketing, Human Resources, Customer Relations, and operational leadership.
The position calls for close oversight of compliance with service level agreements, Standard Ground Handling Agreement requirements, International Air Transport Association Operational Safety Audit (IOSA) standards, and local regulatory obligations. In addition, you will support audits, readiness checks, policy implementation, and continuous improvement initiatives that raise service quality and operational efficiency. With responsibility for budget awareness and performance reporting, this position supports effective staffing decisions, cost control, and broader Ground Operations strategy execution across the region. This is a high-impact leadership role where your operational judgement and stakeholder influence will shape consistent, reliable airport service across a growing network.
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About You
Degree qualified, you will demonstrate a minimum of 7 years of progressive experience in airport operations or ground services within a commercial airline, ground handling company, or airport authority, including at least 3 years in leadership roles. You are expected to possess professional certifications in airport operations, ground operations management, load control, Safety Management Systems, or IOSA-related disciplines. You will bring strong expertise in ground handling operations, customer service delivery, regulatory compliance, stakeholder management, disruption response, budget oversight, process improvement, and service quality, supported by sound judgement, clear communication, and the ability to manage complexity in a fast-paced environment. This is your opportunity to shape the future of air travel. Bring your best and show us why you can own this position.
