About
Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billions of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter, and much more.
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Location
Dubai, United Arab Emirates
Position Summary
- Act as the primary point of contact for PAY Digital customers across CIS, Middle East, and Africa for projects and services.
- Drive project and service delivery to meet target time-to-market (TTM) and revenue margin objectives.
- Manage and lead a team of Project Managers, ensuring their growth, performance, and alignment with business objectives.
Essential Functions / Key Areas of Responsibility
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Team Management & Development
- Lead the Professional Services team, including Project Managers and, indirectly, Technical Integrators.
- Define objectives, KPIs, and standardized processes for the team.
- Provide coaching, mentoring, and skills development programs.
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Project & Service Delivery Execution
- Oversee smooth execution of project delivery activities in the region.
- Act as Regional PMO, ensuring project execution aligns with global best practices.
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Stakeholder & Cross-Functional Engagement
- Act as key interface between regional sales, business teams, and Thales CDI PAY corporate functions.
- Maintain active communication with strategic customers and internal leadership to ensure alignment on priorities.
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Governance & Crisis Management
- Serve as the regional Crisis Management Leader and escalation point for delivery-related issues.
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Performance & Financial Management
- Achieve regional KPIs set by the CE&S Director (e.g., TTM, Customer Satisfaction, Cost-To-Serve).
- Maintain a regional financial tracker for project activities in coordination with the Financial Controller.
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Process & Governance
- Roll out internal CE&S programs and ensure compliance with regional policies.
- Lead monthly SteerCo/status meetings to review ongoing projects and key challenges.
Minimum Requirements: Skills, Experience & Education
- Bachelor’s degree in computer science or relevant field of study.
- +10 years of experience in people management.
- Solid knowledge of PMP or other Project Management certification.
- Experience in direct cooperation with international customers & teams.
- Excellent interpersonal and communication skills.
Preferred Qualifications
- Master’s degree in computer science.
- PMI certification.
- Experience working on cloud environment and SaaS model.
