- Job ID: 0000K487
- Location: UAE, United Arab Emirates
- Area of interest: Digital
- Job type: Permanent - Full Time
- Work style: Hybrid Working
- Opening date: 02-May-2024
- Closing date: 07-May-2024
The Regional Self Service Device Engineering Lead at HSBC is primarily responsible for the technical engineering aspects of Self-Service Channels (ATMs and CQMs) in MENAT, providing local (UAE) support for day-to-day operations, vendor management, incident management, etc. The role acts as a single point of contact between MENAT teams and the Global SSE Engineering team, also offering support for European markets when needed.
Duties & Responsibilities:
- Providing effective support for project delivery
- Implementing robust planning and technical SSE skills
- Capacity to handle specific requests for the domain
- Ability to provide support after business hours and on weekends
- Engaging in ATM Software certification, testing, piloting, and deployment
- Managing SSE security environment and risk management
- Ensuring SSE Channel uptime and availability
- Collaborating with internal stakeholders and maintaining project delivery
- Adhering to processes and resolving non-conformance issues
- Working closely with Self Service teams, business, operations, and stakeholders
- Participating in Major Incident Reviews and Service Improvement Programs
- Adhering to internal controls and Group compliance policy
- Managing and reporting SLA breaches
Requirements Experience & Qualifications:
- Bachelor’s Degree in an IT discipline
- Experience in Windows Operating system
- Security Patching through SCCM
- Active Directory/ GPO and SCCM infrastructure knowledge
- McAfee suite applications knowledge
- Stakeholder and VRM Management
- Excellent verbal and written communication skills
- 3+ years’ experience in SSE Domain
- Ability to deliver under pressure & tight deadlines
- Experience with Agile processes and lifecycle
- Ability to work in an unstructured and changing environment
- Customer-focused, results-based approach
- Good knowledge of IT policies and practices
