Regional Self Service Device Engineering Lead

• Job ID: 0000K487
• Location: UAE, United Arab Emirates
• Area of interest: Digital
• Job type: Permanent - Full Time
• Work style: Hybrid Working
• Opening date: 02-May-2024
• Closing date: 07-May-2024

Job Description

The Regional Self Service Device Engineering Lead at HSBC is primarily responsible for the technical engineering aspects of Self-Service Channels (ATMs and CQMs) in MENAT, providing local (UAE) support for day-to-day operations, vendor management, incident management, etc. The role acts as a single point of contact between MENAT teams and the Global SSE Engineering team, also offering support for European markets when needed.

Duties & Responsibilities:

• Providing effective support for project delivery
• Implementing robust planning and technical SSE skills
• Capacity to handle specific requests for the domain
• Ability to provide support after business hours and on weekends
• Engaging in ATM Software certification, testing, piloting, and deployment
• Managing SSE security environment and risk management
• Ensuring SSE Channel uptime and availability
• Collaborating with internal stakeholders and maintaining project delivery
• Adhering to processes and resolving non-conformance issues
• Working closely with Self Service teams, business, operations, and stakeholders
• Participating in Major Incident Reviews and Service Improvement Programs
• Adhering to internal controls and Group compliance policy
• Managing and reporting SLA breaches

Requirements Experience & Qualifications:

• Bachelor’s Degree in an IT discipline
• Experience in Windows Operating system
• Security Patching through SCCM
• Active Directory/ GPO and SCCM infrastructure knowledge
• McAfee suite applications knowledge
• Stakeholder and VRM Management
• Excellent verbal and written communication skills
• 3+ years’ experience in SSE Domain
• Ability to deliver under pressure & tight deadlines
• Experience with Agile processes and lifecycle
• Ability to work in an unstructured and changing environment
• Customer-focused, results-based approach
• Good knowledge of IT policies and practices