Regulatory Remediation analyst (UAE National)

About the Role
This role sits within the GCOO Regulatory Projects team and supports the delivery of regulatory remediation and control uplift initiatives. The role focuses on meeting central bank regulatory remediation requirements by contacting customers to obtain missing or updated identification documents, and ensuring customer records are accurately updated in the company’s core banking systems. The Analyst will manage assigned remediation cases from start to finish, providing clear customer communications, maintaining strong internal controls, and ensuring timely closures in line with regulatory and internal standards. Additionally, the Analyst supports end-to-end remediation project delivery including requirements definition, stakeholder coordination, governance, management information (MI), and implementation tracking to ensure timely and evidence-based closure of regulatory commitments in line with internal and external expectations.

Duties & Responsibilities:

• Manage assigned regulatory project deliverables/workstreams end-to-end, ensuring milestones are achieved within agreed timelines and governance.
• Maintain remediation project artefacts including plans, decision logs, and evidence repositories to support audit/regulatory scrutiny.
• Monitor remediation delivery health (ageing, slippage, blockers) and escalate at-risk deliverables through agreed governance while proposing recovery actions.
• Stay in regular contact with Relationship Managers (RMs) regarding operational issues and take prompt follow-up actions on outstanding matters.
• Take ownership of Client Maintenance and Servicing activities including ad hoc client queries and escalations.
• Manage a portfolio of central bank remediation cases, ensuring completion within agreed timelines and service standards.
• Perform customer ID outreach activities (calls, emails, letters as approved) to request required identification documents and follow up until receipt/closure.
• Update customer static data and ID details accurately in the company’s core banking systems in line with approved procedures and a “zero avoidable error” mindset.
• Maintain accurate case notes, documentary evidence, and a robust audit trail to demonstrate remediation actions taken and outcomes achieved.
• Monitor ageing items and take appropriate follow-up actions; escalate overdue/at-risk cases to the team lead in accordance with agreed governance.
• Communicate clearly and professionally with customers to explain document requirements, submission methods, and expected timelines.
• Liaise with internal stakeholders (e.g., Relationship Managers where applicable, Operations, Compliance/Financial Crime, KYC/CDD teams) to resolve exceptions and progress cases.
• Provide regular status updates (dashboards/trackers) on case progress, customer responses, and outstanding document gaps.

Experience & Qualifications:

• A graduation degree is essential for obtaining a UAE visa and work permit. Up-to-date attestations and equivalency for university certificates from outside the UAE are also mandatory.
• Experience in operations, client servicing, remediation, or KYC/CDD support with strong attention to detail.
• Confident written and verbal communication skills for customer outreach and explaining document requirements clearly.
• Ability to manage multiple cases concurrently, prioritize effectively, and meet deadlines under pressure.
• High discipline in maintaining accurate trackers, notes, and audit evidence.
• Exposure to core banking/static data maintenance and/or client data platforms.
• Understanding of KYC/CDD concepts and how identification documentation supports regulatory compliance.
• Experience working with quality assurance, exception handling, and structured case management processes.
• Typically 1–3 years’ relevant experience in banking operations/client servicing/remediation/KYC support (flex based on local market and role scope).
• Takes responsibility for own case outcomes and flags issues early.
• Works inclusively and effectively with different teams and perspectives.
• Practical, outcome-focused approach: moves cases forward, keeps customers informed, and closes items cleanly.
• Ensures strong control, data integrity, and stakeholder collaboration elements are core to remediation work.

Benefits:

• Commitment to building a culture where all employees are valued, respected, and have their opinions counted.
• Pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities for growth within an inclusive and diverse environment.