About the role
Our Partnerships team brings brands to the company. Relationship Management makes them grow. As Senior Relationship Manager, you will own our key accounts: the brands that matter most in business value, revenue, and transactions. You will know each brand inside out, from its market share to where it spends its marketing budget, and use the measurable value the company brings to grow the partnership and the revenue it generates. You will work closely with Marketing, Operations, and Partnerships.
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What you will do
- Own a portfolio of key partner accounts: the day-to-day relationship, account health, and retention
- Grow revenue, transactions, and ROI for every brand in your portfolio
- Know each brand's business: market share, ad spend outside the company, and the value it gets from us
- Lead renewals and agree commercial terms within set margins
- Spot upsell and expansion opportunities and close them
- Plan campaigns and activations for your accounts with Marketing, and make sure they land on brief and on time
- Flag quiet or at-risk accounts early and run recovery plans
- Keep partner records, activity logs, and pipeline data accurate, and report on your portfolio on time
- Take handovers from Partnerships and get new partners live to standard
- Set the example for junior Relationship Managers
What you bring
- 3–5 years in account management, client service, partnerships, or operations
- A track record of growing revenue from existing accounts
- Able to manage multiple accounts and deadlines at the same time
- Comfortable with pipeline management and forecasting
- On top of your numbers: you notice when one is missing
- Hands-on and happy to wear multiple hats to hit your KPIs
- Arabic and English
Nice to have
- Experience in a startup, marketplace, or loyalty and rewards business
- Experience with brand marketing budgets or media buying
- Experience working across GCC markets
Contract Type
Full-time
Location
GCC
Remote Status
On-site
