About the Role
Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. We nurture a diverse, inclusive community where every voice is valued.
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About the Business Area
Retail Banking Group:
The Retail Banking Group (RBG) supports retail and micro-business customers in managing their finances, through expert advice and the provision of a full suite of specialist products and services in conventional and Shari’ah compliant banking. The business is committed to driving digital innovation to deliver excellence in customer service.
Accountabilities:
- Acquire new clients; complete financial analysis and submit accurate credit applications to ensure an excellent onboarding experience; achieve assigned targets and secure profitable business transactions
- Offer new solutions, enroll clients for alternate channels and value-added services, based on the requirements of the client, to increase transaction volumes and grow the assigned portfolio
- Build and maintain a dossier for each client detailing a 360-degree view to ensure current and future needs are captured
- Conduct client visits to understand and report on risk profile and highlight/update approving authorities with any changes in risk profile
- Demonstrate Our Promise and apply the service standards to deliver the required levels of service in all internal and external customer interactions
- Manage self in line with the people management policies, procedures, processes and practices to ensure adherence and to maximize own contribution to business performance
- Adhere to all relevant organizational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders
Experience, Qualifications & Competencies:
- At least 5 years of experience in managing relationships and portfolio of clients
- Bachelor’s Degree in Business, Accounting or Finance
- Knowledge of balance sheet analysis and key financial ratios
What We Offer:
- Competitive Salary: All employees are eligible for one of our rewarding variable pay plans.
- Comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).
- Flexible and Remote Working Options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.
- Learning and Development Opportunities: We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training and professional development programs.
We are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.
