About the Role
This position focuses on onboarding high-quality clients, specifically in the liability products sector for the Emirati and Islamic segment within the designated region. The Relationship Manager will also be responsible for handling additional product offerings such as personal loans, cards, insurance, and other banking products. Managing relationships and supporting clients with any service-related matters are key responsibilities, along with onboarding profile clients.
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Key Responsibilities
- Proactively drive new-to-bank business to enhance Emirati and Islamic business presence.
- Maintain close contact and relationships with clients to ensure the company remains one of their main banks, capturing a significant share of their banking needs.
- Solicit and manage businesses that align with agreed risk-reward parameters.
- Deliver agreed liability targets and cross-sell other bank products effectively.
- Work collaboratively with product and channel partners from the Retail Banking Group (RBG) and Commercial and Investment Banking Group (CIBG) as well as the SME FX team to maximize opportunities through regular interactions, feedback, and cross-referrals.
- Ensure compliance with credit risk management practices and adhere to bank policies regarding KYC, AML, and account reviews based on risk levels.
- Act as a self-starter who ensures consistent productivity and performance.
Operating Environment and Working Relationships
- Operate within a competitive, dynamic, and regulated business environment.
- Adhere to policies and guidelines outlined in the bank's Credit Policy Manual.
- Engage actively with superiors and direct reports within the business unit to achieve objectives.
Problem Solving
- Address high staff attrition rates in entry-level sales by providing one-on-one coaching and leadership to new joiners for improved productivity.
- Track and manage incentives for staff and assist with any related queries.
- Maintain hands-on relationship management to ensure effective and timely delivery of banking services through proactive interactions across units.
- Resolve customer problems or complaints promptly, coordinating with line managers and other channel partners until resolution is achieved.
Decision Making Authority and Responsibility
- Cover for the Team Leader in their absence.
- Assist staff and customers in reaching their goals and objectives.
- Uphold strong ethical selling practices, ensuring complete transparency about projects.
Knowledge, Skills, and Experience
- A sales-oriented professional with confidence, persistence, and strong interpersonal skills.
- In-depth knowledge of Retail Banking products, service policies, and processes.
- A graduate with 7-10 years of banking sales experience in Sales & Marketing.
