About the Role
This position involves providing a portfolio of High Net Worth (HNW) clients with personalized services aimed at developing close relationships, maximizing profitable contributions for both the client and the bank, and ensuring client loyalty and respect. The individual will enhance the bank's balance sheet through sales and revenues while promoting cross-selling of various bank products to all existing clients. Additionally, the role requires sourcing new business from HNW individuals through referrals, marketing activities, and personal contacts, ensuring that clients are fully aware of the financial services offered by the bank.
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Key Responsibilities
- Achieve financial goals set for the role, including meeting annual and monthly targets for cross-selling and upselling products to existing and new clients.
- Optimize the potential value of the client base through the delivery of Gold Products and Services.
- Communicate with HNW clients to identify their financial needs.
- Achieve revenue goals, sales, and portfolio growth targets across a range of products and services.
- Maximize profitability from the Gold client base while countering competition from other providers offering alternative investments and wealth management opportunities.
- Acquire new-to-bank HNW clients.
- Maintain a superior customer service experience by preempting issues and providing proactive servicing.
- Safeguard the bank from potential losses, AML fraud, and ensure ethical behavior during and after sales.
- Enhance market profile and awareness.
- Minimize customer attrition.
- Interact with product managers and line managers to provide feedback on competition and client responses to products and services.
- Coordinate activities with other departments to maximize conversions from the referral process.
- Ensure client expectations are consistently met.
Problem Solving
- Understand customers' financial needs on a one-on-one basis.
- Possess an intricate understanding of products for HNW customers, both internal and external (competitors).
- Demonstrate advanced market knowledge of various investment vehicles, markets, and economic trends.
- Project sales numbers accurately and take proactive action based on customer feedback and needs.
- Escalate service issues in a timely manner.
Skills / Experience
- University Graduate.
- Strong selling and financial markets knowledge.
- Excellent interpersonal skills and cultural sensitivity.
- Proficient in relationship management and networking skills.
- An extroverted and amiable personality.
- Minimum of 5-6 years of experience in a similar role within another bank or financial services firm in the UAE.
- Excellent communication and negotiation skills.
- CISI certified level 3 and familiar with UAE regulations and requirements.
