About the Role
This position is designed to facilitate the end-to-end account opening process for Business Banking customers, ensuring adherence to regulatory requirements, internal policies, and service level agreements. The role is essential in reviewing account opening documentation, conducting due diligence, coordinating with stakeholders, and providing a seamless onboarding experience for clients.
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Key Responsibilities
Customer Onboarding & Account Opening
- Process business account opening applications accurately and within agreed turnaround times.
- Review account opening forms and supporting documents to ensure completeness and compliance.
- Verify trade licenses, constitutional documents, shareholder information, and authorized signatory details.
- Ensure all customer onboarding requirements are fulfilled prior to account activation.
- Liaise with Relationship Managers, Sales Teams, and clients to obtain missing documentation or clarifications.
Compliance & Due Diligence
- Perform Know Your Customer (KYC), Customer Due Diligence (CDD), and Enhanced Due Diligence (EDD) checks where applicable.
- Ensure adherence to AML (Anti-Money Laundering), Sanctions Screening, FATCA, CRS, and regulatory requirements.
- Escalate high-risk cases and exceptional approvals to relevant compliance and risk teams.
- Maintain accurate customer records and ensure periodic updates as required.
