About the Role
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About the Business Area
The Retail Banking Group (RBG) supports retail and micro-business customers in managing their finances through expert advice and the provision of a full suite of specialist products and services in both conventional and Shari’ah compliant banking. The business is committed to driving digital innovation to deliver excellence in customer service. We are actively seeking an ambitious professional to join our Retail Banking team and work alongside passionate colleagues who share a common ambition to redefine excellence in UAE banking.
Key Responsibilities:
- Relationship Management: Assist in the long-term relationship with current and future customers by recording and gathering feedback on their use of products and services. Continuously solicit feedback regarding products and services to build and maintain strong relationships. Conduct new product research and analysis, documenting findings and recommendations to meet customer needs effectively.
- Portfolio Management: Support in reviewing existing customer files to identify and report on potential sales opportunities that drive cross-sell, upsell, and retention.
- Policies, Processes, Systems, and Procedures: Adhere to all organizational and departmental policies, processes, standard operating procedures, and instructions to ensure that work is carried out to the required standard while delivering the expected level of service to customers and stakeholders.
- Self-Management: Manage oneself in line with the company's people management policies, procedures, processes, and practices to maximize personal contribution to business performance.
- Customer Service: Demonstrate Our Promise and apply the company's Service Standards to deliver the required levels of service in all internal and external customer interactions.
Ideal Candidate Experience:
- At least 3 years of relationship management experience in the Banking/financial services industry.
- Bachelor’s Degree in Business Management or Finance.
- In-depth knowledge of global financial markets and trends.
- Understanding of wealth management products and services.
- Strong negotiation skills.
- Effective decision-making skills and the ability to take the lead.
- Good numeracy skills.
What We Offer:
- Competitive Salary: The indicative pay range for this role is AED 16,000–AED 21,500 per month. All employees are also eligible to participate in one of our rewarding variable pay plans.
- Comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).
- Flexible and Remote Working Options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.
- Learning and Development Opportunities: We value and facilitate continuous learning and personal development, offering various exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training, and professional development programs.
We are dedicated to creating a respectful, caring, and disciplined work environment that aligns with your career ambitions.
