About the Role
The Relocation Manager is primarily responsible for managing the relocation services of clients' assignees on a global scale. This position acts as a strategic business partner to clients, delivering an exceptional level of support while championing team engagement and effectiveness in alignment with the company's values. Full training and support will be provided.
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Working Conditions
- Job Type: Full-Time
- Hours of Work: Monday to Friday, 8:30 AM – 5:30 PM (40 hours per week)
- Contract Type: Permanent
- Hybrid Working: Two days office, three days remote (upon successful completion of probation)
- Full-time in the office: First 3 months
- Closing Date: 16 November 2026
Main Duties and Responsibilities
The Relocation Manager will handle the entire process of relocation management, including but not limited to:
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Coordination of services:
- Household goods shipment
- Sourcing and booking temporary accommodation
- School search services
- Area orientation
- Home finding assistance
- Tenancy negotiation and renewals
- Settling in and tenancy review
- Initiating language and culture training
- Departures services
- Airport transfers and flight bookings
-
Day-to-day responsibilities:
- Accountability for each assignee’s move
- Prioritizing and managing caseload
- Conducting full briefing calls on requirements and managing expectations
- Overseeing services internationally with global approved partners
- Maintaining a financial and commercially aware mindset
- Accurate invoicing and reporting
- Communication with clients regarding core products and services
- Management of partners including household goods and local Destination Service Provider teams
- Participation in internal and/or client calls as needed
- Understanding and following client policies and procedures
- Logging updates in the operating system promptly
- Building relationships with internal and external stakeholders
- Meeting client KPIs and SLAs
- Answering calls and taking messages
- Completing any other tasks required by the business
-
Household Goods Shipment
- Act as the contact point for all phases of the shipment process
- Knowledge of household goods processes, customs documentation, and working with global partners
- Liaising between assignees, crews, agents, and stakeholders for smooth transitions
- Preparing necessary documentation and managing transit insurance
-
International Destination Services
- Oversee local Destination Service Provider teams throughout the move process
- Ensure all necessary paperwork is completed and services provided
- Arrange payments as per client’s policies
Skills and Abilities
- Excellent written and verbal communication skills
- Exceptional attention to detail and accuracy with data management
- Consultative and proactive approach
- Effective time management and organizational skills
- Flexibility to adapt in an agile environment
- Ability to manage expectations with stakeholders
- Strong problem-solving abilities and resilience in a fast-paced environment
- Capability to work independently and as part of a team
Experience
- Minimum of 3 years of relocation services experience preferred
- Relevant industry accreditations advantageous
- Proficient in Microsoft Office (Excel, PowerPoint, Word, and Outlook)
- Excellent presentation skills
- Willingness to travel globally when required
- Additional languages beneficial
- Experience dealing with high-profile individuals in a corporate environment is a plus
Accountability
- Ensure office and personal health & safety
- Compliance with GDPR & ISO regulations
- Adherence to relevant legislation
Other Information
- The company is committed to equal opportunities and health and safety in the workplace
- All candidates require proof of the right to work in the UAE.
- Contact HR at [email protected] for reasonable adjustments during the recruitment process.
Company Culture
The company has been recertified as a Great Place To Work®, reflecting a commitment to creating an engaging and supportive work environment for all employees. The Trust Index score is 90%, Values score is 88%, and Leadership Effectiveness score is 92%. This demonstrates a nurturing and inspiring workplace, which positions the team to deliver an exceptional customer experience.
