About the Role
As a Remote Vehicle Operator, you are the eyes and hands behind our fleet. You will monitor live vehicle operations, respond to remote assistance requests, and ensure every ride is completed safely and efficiently across Dubai. This is a critical frontline operations role. You will work within our remote assistance platform to support autonomous vehicles in the field, escalate issues with precision, and help build the operational knowledge base that makes our fleet smarter over time. You will operate on a rotating shift schedule providing 24/7 coverage across the fleet.
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What You’ll be Doing
Remote Operations
- Monitor live vehicle operations and respond to remote assistance requests in real time
- Use the remote assistance platform to support vehicles in accordance with operational protocols
- Work on independently resolving issues, and escalate unresolved issues to the relevant team lead promptly and track resolution through to closure
- Identify and flag patterns in vehicle behaviour or system performance that require attention
- Communicate findings to relevant teams in a timely and structured manner
Reporting and Documentation
- Collect, organise, and summarise remote assistance system issues and feedback
- Communicate findings to relevant teams in a timely and structured manner
System and Customer Support
- Assist customer service specialists with user communications and information follow-up as required
- Support testing and feedback tasks related to remote assistance and customer service systems
Shift Requirements
- The Employee will be working on a shift basis. The exact days and time will be communicated by their Line Manager. Schedules are adjusted based on operational needs.
What You will need for this position
- High school diploma or above; field of study unrestricted
- Proficient in Microsoft Office (Excel, Word) and standard digital tools including email and internal platforms
- Strong verbal and written communication skills in English; Arabic a plus
- Calm and composed under pressure with strong situational awareness
- Fast learner with the ability to quickly master new systems and features
- Comfortable working rotating shifts in a 24/7 operational environment
- Valid UAE driving licence with a minimum of 3 years of driving experience
- Clean driving record: no major traffic violations in the past 12 months, no Salik or RTA black points indicating reckless driving, no DUI or drug-related driving offences, and no record of accidents resulting in death or serious injury
What Does Success Look Like
- Remote assistance requests handled accurately and within protocol response times
- Issues escalated and tracked to resolution without gaps
- Operational reports delivered on time with relevant observations noted
- Zero safety compromises on your watch
Who You'll Be Working with:
Directly reporting to our Remote Operator Lead, and closely working with our Remote Operations Team.
About the team
Our team is collaborative, positive, curious, and engaged. We think fast, work smart, laugh often, and are looking for like-minded people to join us in our mission to disrupt vehicle ownership and make financial freedom within reach.
The company is strongly committed to diversity within its community. The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.
