About the Role
We are looking for a Teamlead Research and Design who has a vision for the future of B2B commerce in an agentic era. In this role, you will lead the research and design team, shaping the direction of how commerce products are built and experienced. You will take ownership of the projects, bringing your insights from research to develop frameworks and standards needed for the team to succeed. Together, you will work towards enhancing the agentic commerce experience for buyers, sellers, and agents interacting across various channels.
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What You’ll Own:
- The Team and the Direction: Lead the research and design team, guiding them toward creating an AI-native product and an agentic commerce experience that is user-focused. Set the standard by actively participating in the work alongside your team.
- The End-to-End Experience: Design the complete journey for users, ensuring that the experience is cohesive, trustworthy, and high-performing across all interactions.
- Agentic Experience Design: Develop frameworks that define agent behavior, transparency, and interaction within the commerce experience. Understand and innovate how buyers and sellers will transact through conversational and headless interactions.
- An AI-native Design System: Create a machine-readable, token-driven design system that facilitates consistent and high-quality designs automatable by AI tooling rather than requiring manual oversight.
- The Research Agenda: Oversee the team’s exploration of the future landscape of B2B commerce and shifting buyer/seller behaviors, and address the implications of trust and privacy in agent transactions.
- The Craft Bar: Establish and maintain high standards for design fidelity and quality, using methods that enable a small team to sustain these standards efficiently.
Qualifications
To be successful in this role, you should bring the following:
- Proven experience in building AI-powered or agentic products, with demonstrable examples of products, prototypes, or agents you have researched, designed, or built.
- A strong portfolio of commercially shipped products that have made an impact on real customers, showcasing your personal contributions.
- Experience in leading both product design and user research, capable of owning the complete product experience while staying hands-on with research and prototyping.
- A history of leveraging user, market, and industry research to define product direction, translating these insights into a clear vision for product and user experience.
- Practical fluency in AI across the research and design process, proficient in design systems specifically catered for AI generation, including tokens and scalable structures.
- Experience in leading and developing teams of designers and researchers, establishing direction and standards in close collaboration with Product Management and multidisciplinary teams.
- Prior experience in e-commerce is highly preferred, particularly in B2B settings or complex buyer/seller journeys.
What You’ll Get:
- Opportunity to make a significant impact at a fast-paced SaaS scale-up.
- Global and customized onboarding program (rated 9.1/10 by previous hires).
- Collaboration with global leaders on strategic initiatives.
- Up to 8 weeks of "work from anywhere" flexibility each year.
- A hybrid working model: 3 days in the office and 2 days from home.
Our Values
Our values drive our actions and decisions:
- Champions of Our League: We find a balance between quick wins and long-term success.
- Supercharge Our Customers: We continuously improve our customers' digital commerce experience to help them succeed.
- Determined to Grow: We embrace challenges and continually strive for excellence.
- Bold Together: We achieve more by maintaining strong support for one another.
