About the Job
As a Service Engineer at Canon EMEA, you will be responsible for providing cost-effective maintenance and optimizing the technical performance of hardware products within the portfolio. This includes the maintenance and upgrading of firmware and product-related applications through remote technical support using Canon's remote assistance tools.
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Your key responsibilities will include:
- Delivering first-line troubleshooting to determine the root cause of problems for most standalone and connected products in the portfolio.
- Achieving a high first-time fix rate while minimizing recalls through effective use of labor time and parts.
- Reporting visit-by-visit labor and parts investment using the CAESAR (Canon European Service Admin Coding) coding structure.
- Optimizing car-stock inventory and balancing this against return to fit (RTF) visits.
- Identifying commercial opportunities to support the sales and marketing teams.
- Contributing to the development of the service team and overall performance.
- Understanding customer requirements to align with the Solution Business Strategy.
- Training identified super-users on Canon products and software as needed.
What We Ask
- An Engineering Degree or Diploma in electronics, mechanics, or software.
- Relevant experience in the service industry with a strong understanding of health and safety guidelines.
- High technical aptitude with excellent fault-finding skills.
- Strong customer handling and communication abilities.
- Ability to work both independently and as part of a team, fostering a team-oriented environment.
- Good commercial insight and business acumen.
- A current KSA driving license is required, and you must be based in KSA (Riyadh or willing to relocate).
You Will Need
- Initiative and ability to work effectively in a team environment.
- Creative problem-solving skills and innovation.
- A high level of accuracy in providing relevant and timely information.
- Ability to achieve good results under pressure.
- Diplomatic communication skills.
Canon is committed to creating a more inclusive and equitable culture, where all employees are valued and can thrive both personally and professionally.
