About the Role / About the Job
You will provide on-site technical and operational support for the platform, which is deployed at a government authority. Your primary responsibilities will include monitoring system performance, availability, and operational stability, as well as troubleshooting platform-related technical issues. You will coordinate their resolution and support software deployments, updates, and release coordination activities. As the primary technical point of contact between the authority and core engineering teams, you will also maintain communication with the technical support and engineering teams when necessary. Additionally, you will be responsible for maintaining technical documentation, incident reports, and operational records, ensuring that platform operations comply with established technical and security requirements. Supporting preventive maintenance and optimizing system performance will also be key responsibilities in this role.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
Responsibilities
- Provide on-site technical and operational support for the platform deployed at the government authority.
- Monitor system performance, availability, and operational stability.
- Troubleshoot platform-related technical issues and coordinate their resolution.
- Support software deployments, updates, and release coordination activities.
- Act as the primary technical point of contact between the authority and core engineering teams.
- Coordinate with technical support and engineering teams when required.
- Maintain technical documentation, incident reports, and operational records.
- Ensure platform operations comply with established technical and security requirements.
- Support preventive maintenance and system performance optimization.
Requirements
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- Minimum 5 years of operational experience with the platform used at the authority.
- Valid certification is mandatory.
- Strong experience in biometric systems and enterprise access control platforms.
- Experience coordinating software releases and platform maintenance activities.
- Strong troubleshooting and technical support capabilities.
- Excellent communication and stakeholder coordination skills.
