As a Resident Engineer
You will provide cost-effective maintenance and optimize the technical performance of hardware products in the portfolio. This includes maintenance and upgrading of firmware (product system software) and product-related applications through remote technical support using Canon remote assistance tools.
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Your responsibilities will include:
- Providing first-line troubleshooting to identify root causes of issues on standalone and connected products.
- Achieving a high first-time fix rate and minimizing recalls through the effective use of labor time and parts.
- Reporting on labor and parts investments, including counter-reading using CAESAR (Canon European Service Admin Coding) structure.
- Optimizing stock inventory and ensuring efficient rotation while balancing return to fit (RTF) visits.
- Identifying commercial opportunities by signaling insights to the sales and marketing department.
- Contributing to the ongoing development of the team and enhancing overall service performance.
- Understanding customer requirements to support the functional approach of the Solution Business Strategy.
- Liaising and reporting back to relevant account managers regarding customer issues.
- Identifying super-users and providing appropriate training on Canon products and software, including printer drivers and features.
- Seeking opportunities to develop other areas of the client's business in coordination with the account manager.
What we ask:
- An Engineering Degree or Diploma in electronics, mechanics, or software.
- Relevant experience in the service industry.
- Ability to understand and follow health and safety guidelines.
- Demonstrated technical aptitude with excellent fault-finding skills.
- Strong customer handling and communication abilities.
- Team player focused on optimizing team output.
- Good commercial insight and business acumen.
- Professional representation of Canon at all times through behavior, communication, and appearance.
- A current GCC driving license.
You will need:
- The ability to work on your initiative as well as in a team environment.
- Innovative problem-solving skills and the ability to think outside the box.
- High accuracy in providing relevant and timely information.
- The ability to achieve results under pressure.
- Diplomacy and effective communication skills.
Canon is an equal opportunity employer, committed to creating a diverse and inclusive workplace where all employees are valued and can thrive.
