The Resident Professional Services Engineer at Fortinet is an integral part of the support and services organization. This role involves direct collaboration with assigned customers to drive satisfaction through timely, quality, and cost-effective technical services. The engineer will work on customer sites, providing vendor expertise during security infrastructure design, deployment, testing, verification, optimization, and operation services.
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The responsibilities of this position include:
- Assisting the customer during the Think and Build phases of projects.
- Developing and maintaining technical project documentation, including high/low-level design documentation, method of procedure, test plans, configuration templates, and scripts.
- Provisions, customizing, and verifying Fortinet configurations based on approved designs.
- Testing Fortinet solutions and verifying system behavior.
- Participating in interoperability/integration testing of devices that interact with Fortinet products.
- Recommending and implementing Fortinet best practices.
- Resolving or escalating technical issues in a timely manner.
- Delivering general knowledge transfer to client staff.
- Maintaining core competency on Fortinet’s product line and technologies.
Job Requirements:
- Over 7 years of experience in LAN/WAN/Network Security Products.
- Experience designing and implementing FortiGate solutions or major third-party security solutions.
- Knowledge of complex routing and WAN environments, specifically with BGP and OSPF.
- Experience in maintaining, deploying, or designing MPLS networks, particularly L3 VPN.
- Exposure to MSSP or managed service environments (multi-tenancy, monitoring, reporting).
- Proficiency in scripting and automation (e.g., ZTP, integration into orchestrators, controllers, and dashboards).
- Excellent communication and technical documentation skills.
- Proven ability to work both independently and in a collaborative environment.
- Positive customer service attitude with strong soft skills.
- NSE 4 or FCP certifications are essential.
Education:
- Master’s Degree in a technical or management discipline and/or equivalent extensive work-related experience.
Work Conditions: On-site, Full-time
Location: Dubai, Dubai, United Arab Emirates
