The Resident Professional Services Engineer within Fortinet is an integral part of the support and services organization. The Engineer will collaborate with their assigned customer and effectively with peers to drive customer satisfaction. This role requires on-site engagement.
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The Resident Professional Services Engineer will work on the customer site, providing timely, quality, and cost-effective technical services, including vendor expertise during security infrastructure design, deployment, testing and verification, optimization, and operation services. The Engineer instills confidence through their technical ability, focused communication skills, and structured approach. A constant focus on improving technical skills through training or on-the-job learning opportunities is necessary. The Engineer needs to be collaborative and build effective working relationships within the customer’s organization and Fortinet to drive success.
Responsibilities:
- Assist the customer during the Think and Build phases of a project
- Develop and maintain technical project documentation including high/low level design documentation, method of procedure, test plans, and configuration templates
- Provision, customize, and verify Fortinet configurations based on recommended and approved designs
- Test Fortinet solutions and verify system behavior
- Participate in interoperability/integration testing of devices interacting with Fortinet products
- Recommend and implement Fortinet best practices
- Resolve and/or escalate technical issues in a timely fashion
- Deliver general knowledge transfer to client staff
- Develop and maintain core competency on Fortinet’s product line and technologies
Job Requirements:
- 7+ years of experience in LAN/WAN/Network Security Products
- Experience designing and implementing FortiGate solutions or major 3rd party security solutions
- Experience in complex routing and WAN environments (BGP, OSPF)
- Work experience in maintaining, deploying, or designing MPLS networks, specifically L3 VPN
- Exposure to MSSP or managed service environments
- Experience in scripting and automation (e.g., ZTP, integration into orchestrators, controllers, and dashboards)
- Excellent communication and technical documentation skills
- Proven ability to work independently and in a collaborative team environment
- Positive customer service attitude with excellent soft skills
- NSE 4 or FCP certifications preferred
Education:
- Master's Degree in a technical or management discipline and/or equivalent extensive work-related experience.
Location: Saudi Arabia (On-site)
Work Conditions: Full-time, On-site
Language Requirements: Must be a Saudi National
