About the job
As a Service Engineer at Canon EMEA, you will play a critical role in providing cost-effective maintenance and optimizing the technical performance of hardware products in our portfolio. This includes maintaining and upgrading firmware (product system software) and product-related applications via remote technical support using Canon's remote assistance tools. Your key responsibilities will encompass:
- Providing first-line troubleshooting to identify and resolve root causes of problems for a wide range of standalone and connected products.
- Achieving a high first-time fix rate while minimizing recalls through the efficient use of labor time and parts.
- Reporting on a visit-by-visit basis regarding labor and parts investment, leveraging the CAESAR coding structure.
- Optimizing car-stock inventory and balancing it against return to fit visits.
- Identifying commercial opportunities and contributing insights to the sales and marketing department via ‘OnSite-InSight’.
- Understanding customer requirements to effectively support the functional approach of the Solution Business Strategy and liaising with account managers on customer issues.
- Training super-users on Canon products installed, including necessary software and printer drivers.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
What we ask
- Engineering Degree or Diploma in electronics, mechanics, or software.
- Relevant experience in the service industry, demonstrating an understanding of health and safety guidelines.
- High technical aptitude with exceptional fault-finding and troubleshooting skills.
- Strong customer handling and communication abilities; adept at providing customer instruction.
- Team-oriented mindset with a focus on optimizing overall team output.
- Good commercial insight and business acumen, always representing Canon positively in behavior, communication, and appearance.
- A current KSA driving license is required, along with availability in KSA (Riyadh or willingness to relocate within KSA).
You will need
- Ability to work autonomously and as part of a team.
- Innovative problem-solving skills; able to ‘think outside the box’.
- High level of accuracy in providing relevant and timely information.
- Capability to deliver results under pressure.
- Strong diplomacy and communication skills.
Canon is an equal opportunity employer, committed to creating a diverse and inclusive workplace where employees are valued and can thrive both personally and professionally.
