Are you looking for an exciting new challenge – one where you can really make a difference? Are you passionate about technology and eager to share your expertise internationally? Step forward and discover Swisslog Healthcare!
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Working as part of our Customer Service Team with a strong team spirit, you will harness technology to shape the future of healthcare for forward-thinking customers. We’re offering a talented individual the opportunity to join our incredible team and maximize their potential.
Location: Dubai, Dubai, United Arab Emirates (On-site)
Work Conditions: Full-time
Key Responsibilities:
- Customer Support & Satisfaction: Ensure high customer satisfaction through effective complaint handling, regular care visits, and proactive communication regarding system performance and service needs.
- Service Delivery: Perform scheduled preventive maintenance, on-demand corrective actions, 24/7 emergency support, and paid services within the assigned area, including repairs and part replacements.
- Training & Sales Support: Train customers on system operations and light maintenance, promote parts orders, recommend inventory levels, and assist with consumables and defective part returns.
- Reporting & Compliance: Report product quality issues, maintain accurate service documentation, adhere to safety policies, and responsibly manage company and customer property.
Requirements:
- Education & Experience: Bachelor’s degree in Mechatronics or Electronic Engineering, with 3–5 years of field service experience on electro-mechanical products or equivalent.
- Technical Skills: Proficient in reading blueprints, schematics, and wiring diagrams; capable with PC hardware/software and Windows applications; basic IT/networking knowledge is a plus.
- Communication & Interpersonal Skills: Strong customer service orientation, excellent interpersonal and communication skills; fluent in English (spoken and written); Arabic proficiency is a bonus.
- Other Requirements: Valid driver’s license and transportation; hospital or robotics experience is desirable but not essential.
Our Commitment:
At Swisslog Healthcare, we are dedicated to using automation to improve hospitals and healthcare facilities. With 1,200 dedicated employees in over 3,500 facilities worldwide, we aim to provide staff with more time for patient care activities. Through innovative technologies in medication management, we are committed to shaping the healthcare system of tomorrow to enhance patient care and increase medication safety.
Join us and enjoy many other benefits that we are constantly reviewing and expanding to support your professional growth and development.
