the company is a global air and travel services provider operating across 130+ airports in 34 countries. Our mission is to deliver on the promises our customers make, emphasizing safety, teamwork, respect, and innovation. We are committed to fostering diversity and celebrating achievements.
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As a Resource Management Product Specialist, you will align product capabilities with business needs, manage the product roadmap, and support the development, testing, and optimization of the company systems. Your role will involve translating operational needs into technical requirements, configuring systems, and ensuring solutions are compliant and aligned with the company's strategic objectives.
Key Responsibilities:
- Define business scope, manage capacity, and coordinate stream-level testing, including UAT case approval.
- Collaborate on technical requirements and lead feature sign-off to ensure alignment with product goals.
- Monitor system metrics and usage patterns to enhance reliability and user experience.
- Support system enhancements through testing, documentation, and vendor coordination.
- Lead change management initiatives and contribute to risk assessments for smooth feature adoption.
- Provide expert guidance and act as a Subject Matter Expert (SME), coaching teams to achieve high-value outcomes.
- Assist the Program Manager with program-level reports and governance materials.
Qualifications:
- Degree or Honours in a relevant field (Commerce, Business, IT).
- Minimum of 5+ years of experience in airport operations or ground handling, ideally with a major airline.
- Strong understanding of airline processes and regulatory requirements.
- Effective problem-solving, planning, and organizational skills.
- Knowledge of airport safety and security protocols.
- Demonstrated passion for service excellence and change management.
Preferred Qualifications:
- Experience in aviation, airport, or ground handling with compliance knowledge.
- Experience in designing scalable Resource Management processes and Target Operating Models.
- Innovative mindset with experience in AI/ML, automation, and cloud solutions.
- Strong analytical and stakeholder management skills.
Salary & Benefits:
Join us in Dubai for an attractive tax-free salary and industry-exclusive travel benefits, including discounts on flights and hotel stays worldwide.
If you're inspired by purpose and motivated to contribute to the future of aviation and travel, we invite you to apply and join our team.
