About the Role
The objective of this role is to lead the commercial and operational performance of AutoFast Auto Care. The aim is to deliver safe, fast, reliable, and customer-focused automotive maintenance services while achieving sustainable growth, profitability, service quality, and workforce productivity.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
Key Responsibilities
- Lead the day-to-day operations of AutoFast Auto Care, including customer reception, workshop flow, quick-service bays, tire and lubricant sales, parts availability, cashiering, and facility readiness.
- Develop and execute the annual business plan, operating budget, sales targets, service-volume targets, gross-margin objectives, and cost-control initiatives.
- Drive revenue growth across tires, engine oil, batteries, brakes, filters, alignment, balancing, preventive maintenance, and other approved quick-service categories.
- Monitor key performance indicators including sales, gross profit, average invoice value, vehicles serviced, bay utilization, technician productivity, conversion rate, repeat customers, customer complaints, inventory turnover, and operating expenses.
- Ensure a consistent customer journey from vehicle check-in and inspection through quotation approval, service execution, quality check, invoicing, and vehicle handover.
- Establish service standards and operating procedures that minimize waiting time, prevent rework, and maintain accurate job cards, customer approvals, inspection records, and invoices.
- Lead, coach, schedule, and develop branch managers, service advisors, technicians, tire fitters, cashiers, and support staff; ensure clear targets, adequate staffing, and effective performance follow-up.
- Ensure compliance with Saudi labor requirements, municipality and commercial requirements, environmental obligations, waste-oil and used-tire handling requirements, Civil Defense requirements, and applicable health and safety standards.
- Maintain strong controls over cash, discounts, refunds, credit sales, purchasing, stock transfers, inventory counts, damaged items, warranty claims, and approval authorities.
- Plan inventory levels and replenishment for fast-moving tires, lubricants, filters, batteries, spare parts, and consumables while reducing stock-outs, excess inventory, slow-moving items, and obsolescence.
- Coordinate with suppliers and procurement to obtain competitive pricing, reliable availability, agreed service levels, technical support, product training, and proper warranty handling.
- Implement local marketing, fleet-account development, customer-retention programs, service reminders, promotions, digital channels, and partnerships that increase traffic and repeat business.
- Review customer feedback and complaints, identify root causes, approve corrective actions, and protect the reputation of AutoFast Auto Care.
- Prepare weekly and monthly management reports covering financial results, operating performance, customer experience, safety, staffing, inventory, major risks, and required decisions.
- Evaluate expansion opportunities, new services, equipment requirements, branch layouts, and capital expenditures; prepare recommendations and business cases for management approval.
- Execute the approved expansion plan, including opening new locations, launching new service lines, coordinating site readiness, staffing, equipment, systems, supplier setup, and performance ramp-up.
- Perform other business-related duties assigned by the CEO or General Manager.
Travel Requirements
- The position is based in Al-Khobar and requires regular presence at AutoFast Auto Care locations. Occasional travel within Saudi Arabia may be required for supplier meetings, training, market visits, or future site reviews.
Requirements
Qualifications
- Bachelor's degree in Business Administration, Retail Management, Automotive Engineering, Mechanical Engineering, or a related discipline.
- Minimum 7 years of relevant experience in automotive retail, quick-service maintenance, tire retail, workshops, lubricants, or a comparable multi-service retail operation, including at least 3 years in a managerial role.
- Experience managing profit and loss, sales, operations, inventory, customer service, and frontline teams.
- Experience in the Saudi automotive aftermarket is strongly preferred.
Skills
- Strong commercial understanding of automotive quick-service operations, tires, lubricants, batteries, preventive maintenance, workshop flow, and retail customer service.
- Ability to manage a profit-and-loss statement, budgets, pricing, margins, productivity, inventory, cash controls, and branch operating expenses.
- Strong leadership, coaching, workforce planning, problem-solving, and decision-making skills.
- Ability to convert operational data into clear actions and management recommendations.
- Knowledge of retail systems, point-of-sale systems, job-card processes, inventory systems, Microsoft Excel, and business reporting tools.
- Strong negotiation and supplier-management skills.
- Excellent written and verbal communication skills in English; Arabic is strongly preferred.
- Customer-focused, hands-on, accountable, and comfortable working in a fast-paced retail and workshop environment.
- Valid Saudi driving license or eligibility to obtain one.
