Return Team Leader

About the Role
We are seeking a motivated and detail-oriented Return Team Leader to oversee and manage return operations. This role is essential for ensuring efficient processing, accurate documentation, and adherence to company standards.

Key Responsibilities

• Lead, supervise, and develop the returns team, ensuring effective handling of damaged and expired products.
• Optimize return processes to minimize losses and maximize product recovery.
• Coordinate with Logistics, Inbound, Stock Control, Procurement, and other relevant departments to ensure smooth operations.
• Conduct regular audits and analyze return data to identify trends, root causes, and improvement opportunities.
• Manage supplier relationships and negotiate return terms.
• Ensure adherence to company policies, quality standards, and regulatory requirements.

Requirements

• Diploma in Business Administration, Supply Chain, Logistics, or a related field (required).
• Bachelor's degree in a related field is an advantage.
• Minimum 2 years of experience in a similar role, preferably within the retail industry.
• Strong leadership, communication, and negotiation skills.
• Excellent analytical and problem-solving abilities.
• Proficiency in Microsoft Office and inventory management systems.
• Ability to work under pressure and meet deadlines.