About the Role
This position is essential to the success of the international business operations across EMEA, META, and APAC. You will manage deal desk and renewal operations, ensuring effective support for sellers in various regions. By placing support where it is needed most, your work will facilitate quicker transactions and improve pipeline data accuracy. This hands-on role requires you to be an integral part of the sales process, providing real-time support and operational excellence.
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Schedule
- 3 days international hours (Monday, Tuesday, Thursday) 1pm - 9pm GST
- 2 days UAE business hours (Wednesday, Friday) 9am - 5pm GST
Key Responsibilities
Deal Desk and Order Management
- Construct and revise quotes, route discount and non-standard term approvals, and assemble order packages.
- Validate purchase orders and bookings before they are recorded.
- Process reseller and distributor orders and the accompanying paperwork.
- Ensure quote-to-cash processes function effectively, particularly during quarterly peak periods.
- Manage multi-currency and multi-entity quoting scenarios, including service provider structures.
Renewals Operations
- Maintain the rolling renewal book for your regions, tracking available renewals and their statuses.
- Build and manage quotes and order packages for renewals, uplifts, and co-terminations.
- Report on gross and net retention rates, highlighting contraction clearly.
- Identify risks related to expiring contracts or stalled renewals, ensuring timely communication.
- Collaborate with renewals and customer success leads in each region.
Contract and Procurement Coordination
- Manage agreements through Legal and Finance departments, ensuring timely coordination.
- Keep procurement paperwork off the critical path, particularly at quarter-end.
Salesforce and Data Quality
- Oversee Salesforce data quality across your regions, including account administration and opportunity hygiene.
- Build and maintain reports and dashboards vital for operational success.
- Provide day-to-day CRM support to sellers and sales engineers.
Analysis and Reporting
- Generate weekly pipeline and forecast analyses from source records.
- Analyze pipeline coverage, deal aging, and win/loss reasons, spotting patterns and trends.
- Address ambiguities in forecast categorization appropriately.
Channel and Partner Operations
- Support the partner portal through deal registrations and onboarding queries.
- Ensure partner-sourced revenue is accurately tracked.
Customer Provisioning
- Issue organization IDs and license keys post approval.
- Ensure timely follow-up on partner order paperwork.
How the Role Is Measured
- Turnaround time on international quotes and order packages: Same-day is the target.
- Forecast and pipeline data accuracy to withstand scrutiny.
- Renewals accuracy and proactive risk identification.
- Efficiency of contract and procurement processes to avoid quarter-end delays.
- Provisioning speed post-approval.
Required Skills and Experience
- 3+ years in sales operations, revenue operations, deal desk, or renewals operations in a B2B software context.
- Proficiency in Salesforce, including reports and dashboards.
- Advanced Excel skills; SQL knowledge is a plus.
- Familiarity with quote-to-cash processes and contract management.
- Understanding of SaaS commercial metrics (ACV, TCV, ARR, etc.).
- Proven experience in data accuracy, identifying errors before leadership review.
- Fluent in English; knowledge of Arabic, European, or Asian languages is an advantage.
- Must be based in Dubai and authorized to work in the region.
Preferred Experience
- Experience in enterprise security or complex technical categories.
- Familiarity with public sector procurement in the Gulf or APAC regions.
- Exposure to channel-led selling through various partners.
- CPQ or customer success platform familiarity.
Logistics
- Occasional travel within regions for quarterly support and team events.
Compensation Transparency
- Salary range: $100,000 - $130,000 USD, based on location, experience, and content knowledge. This position includes benefits and may also be eligible for bonuses and equity.
Equal Opportunity Statement
All eligible individuals will have an equal opportunity for employment without regard to disability, race, color, religion, sex, sexual orientation, gender identity, national origin, age, or status as a protected veteran.
