RHQ IT Support Specialist

Lenovo is a global technology powerhouse dedicated to delivering Smarter Technology for All. Ranked #196 in the Fortune Global 500 with a revenue of US$69 billion, we serve millions of customers daily across 180 markets. As the world’s largest PC company, Lenovo encompasses a full-stack portfolio of AI-enabled devices, infrastructure, software, solutions, and services. With a commitment to growth and innovation, we have strategic collaborations supporting Saudi Vision 2030 and are establishing a state-of-the-art sustainable factory in Riyadh.

We are seeking a skilled and customer-focused IT Support Specialist to provide desk-side support to Lenovo employees in our Riyadh office. This role is critical in ensuring seamless IT operations for executives and high-priority users.

Key Responsibilities:

• Deliver on-site technical support for desktop technologies, including MS Windows and MS Office Suite.
• Assist with onboarding activities, setting up new devices and user accounts.
• Efficiently manage Helpdesk requests and troubleshoot hardware and software issues.
• Support large-scale events and ensure smooth IT setup.
• Collaborate with Lenovo executives and their assistants to address IT needs and manage expectations.
• Provide high-quality IT support with a strong customer service mindset.

Requirements:

• Solid experience in desktop support and IT helpdesk operations.
• Strong troubleshooting abilities with a hands-on approach.
• Excellent communication and interpersonal skills, especially with senior stakeholders.
• Ability to multitask and prioritize in fast-paced environments.
• Flexibility to support executive requirements outside regular business hours.

Location: Riyadh, Saudi Arabia
Work Conditions: Full-time, includes after-hours support as required.

Lenovo is an Equal Opportunity Employer and is committed to diversity in the workplace.