Rider Training & Engagement Manager

As a Rider Training & Engagement Manager, you will own the end-to-end training process, creating standards, curricula, and delivery protocols for rider training programs. You will lead initiatives aimed at improving overall rider satisfaction and long-term retention. Additionally, you will be responsible for initiatives related to rider health and safety, ensuring compliance with local regulations and driving vehicle safety programs.

Responsibilities

• Own the end-to-end training process, setting standards, curricula, and delivery protocols for all rider training programs.
• Design and continuously improve the onboarding journey to create a smooth, engaging first experience for new riders.
• Develop and execute initiatives that improve overall rider satisfaction and long-term retention.
• Lead initiatives to reduce rider accidents and improve overall road safety performance.

Requirements

• 5–8 years experience in managing large distributed workforce
• Experience reducing attrition or building engagement programs
• Strong analytical skills (Excel / dashboards)
• Experience in loyalty program design
• Background in logistics, ride-hailing, or FMCG field ops

Location
Manama, Bahrain